Hi, when I try to do a screen recording, the recording drops down and to the right. It goes so far down and to the right that it records blank/black spaces off my monitor.
I recorded in 16:9 ratio centered on this discussion. Attached is a screen copy of what is recorded.
3 Replies
Hi, Brian.
Thank you for reaching out!
I'm sorry you're having issues recording your screen.
Here are a few questions to help you troubleshoot:
I am experiencing the same issue - do we have a resolution? I am using a second monitor
Hi, Marie.
Are both monitors set to 100% scale (96 DPI) resolution? If they're not, let's try setting them up that way to see if the recording works as expected.
If that doesn't solve the issue, please get in touch through a support case so we can investigate what's happening.