Storyline Screens Scramble When Sitting Idle

I am using Articulate Storyline 2.  I have built an interactive tool and am experiencing issues with the tool text looking scrambled/text layover if the screen sits idle.  I am not publishing as HTML5 file as the text looks blurry and doesn't interact well with Explorer.  

Does anyone have any ideas on what might be causing this?

Thanks!

Sara

1 Reply
Trina Rimmer

Hi Sara. Sorry to hear that you've hit a snag with your Storyline 2 project. You mentioned that the tool text looks scrambled. Is this in your published output file or in preview? If it's in the published output, are you accessing and testing your course from the intended environment, i.e. your LMS or a web server?

This article on troubleshooting tips covers some best practices for troubleshooting and goes into a little more detail about why the location of your published content matters when viewing/testing. If you don't find that any of those tips helps you sort it out, you may want to post your .story file here so we can take a closer look.