When I publish my project in Storyline it skips over one of my slides. I have checked the triggers, copied the triggers, pasted the triggers, deleted the triggers and nothing seems to fix this problem.
I tried importing all of the project into a new project and got a similar result. I have now tested it with inserting a blank slide with the same sound file and just the background and it works fine. It looks like that slide must of been corupt for some reason. Thanks for the input.
I aam having the same issue in Presenter, i have been messing with this all day with no solution. It skips right over a slide even though the properties are set to advance by user and advance to next slide. I have tried everything suggested above-imported slides to new presentation, checked properties etc.
This seems to happen when I have 2 engage interactions on 2 consecutive slides. I recreated the presentation and it works fine published up until I get to the point when I have 2 engage interactions and then it skips from a regular slide(slide 6 let's say) to slide 8 where the 2nd engage interaction is. Slide 7 has an engage interaction also but gets skipped.
I'm having the same issue, using Storyline2. I think it came when moving/inserting slides from one scene to other, I have been trying to solve this for several hours with no solution. It skips right over a slide.
I got the properties set to advance by user and advance to next slide. I have tried everything suggested above-imported slides to new presentation, checked properties, etc. The only thing I did not try, was adding a blank slide, because it will impact my slide numbering sequence.
I'm planning to send you the problematic slides for support. Should i load the .zip file? How long it takes normally to get some feedback?
Click on the ADD ATTACHMENT button and browse to the .story file. You can usually get feedback pretty quickly, as this is a pretty active forum. If you submit it to the official support team, it may take longer.
I don't see if you submitted your file to our Support team yet, but they do work 24/7 and are pretty good at getting back to folks within a few hours, although we ask for at least a business day. As Walt mentioned if you wanted to share it here you're also welcome to do that, and you'll want to attach the .story file which is the file prior to publishing your course.
The file did not make it. Did you reply to Ashley's post by email? The only to upload the file is to come to the forum and use the gray ADD ATTACHMENT button. Can you try again?
I wanted to inform this forum, that I got my problem solved.
After uploading a a sequence of slides with the problem, I got a very a professional response from the support team, in a surprising timely manner.
It appears that the issue has something to do with a corrupt player menu. Resetting the menu to its default state appears to have resolved the issue. See this screenshot for your reference: http://drops.articulate.com/vrXO
Hello Julio! I am having that issue now as well, and I'd like to try the fix that Customer Support told yo about. The link to your screenshot is not working, are you able to send another link? Thank you!
Had the same issue, worked with multiple Articulate Support folks on live chat. Was told my nav. buttons were corrupted, but offered no solution for it. In the end, after many hours I turned to google and found this post. Resetting the menu (Reset from story) still seems to work for this issue in current Storyline. Wish I found it sooner. Live Support folks should offer this suggestion in the future...
19 Replies
Have you checked to make sure the slide properties on the slide that is being skipped are set to "advance by user"
Good Morning Susan, and welcome to Heroes!
Have you tried copying & pasting the problematic slide? What about importing your slides into a new .story project file?
As a last resort before sending us your file for further troubleshooting, you could also try deleting and recreating the problematic slide.
Please let us know what you find. Thanks!
I tried importing all of the project into a new project and got a similar result. I have now tested it with inserting a blank slide with the same sound file and just the background and it works fine. It looks like that slide must of been corupt for some reason. Thanks for the input.
I aam having the same issue in Presenter, i have been messing with this all day with no solution. It skips right over a slide even though the properties are set to advance by user and advance to next slide. I have tried everything suggested above-imported slides to new presentation, checked properties etc.
Thanks for trying our suggested steps, Carmen.
Can you please send us your file for troubleshooting? Thanks!
This seems to happen when I have 2 engage interactions on 2 consecutive slides. I recreated the presentation and it works fine published up until I get to the point when I have 2 engage interactions and then it skips from a regular slide(slide 6 let's say) to slide 8 where the 2nd engage interaction is. Slide 7 has an engage interaction also but gets skipped.
Hi Carmen,
Were you able to share your files with us here as Justin suggested?
I'm having the same issue, using Storyline2. I think it came when moving/inserting slides from one scene to other, I have been trying to solve this for several hours with no solution. It skips right over a slide.
I got the properties set to advance by user and advance to next slide. I have tried everything suggested above-imported slides to new presentation, checked properties, etc. The only thing I did not try, was adding a blank slide, because it will impact my slide numbering sequence.
I'm planning to send you the problematic slides for support. Should i load the .zip file? How long it takes normally to get some feedback?
Thanks.
Click on the ADD ATTACHMENT button and browse to the .story file. You can usually get feedback pretty quickly, as this is a pretty active forum. If you submit it to the official support team, it may take longer.
Hi Julio,
I don't see if you submitted your file to our Support team yet, but they do work 24/7 and are pretty good at getting back to folks within a few hours, although we ask for at least a business day. As Walt mentioned if you wanted to share it here you're also welcome to do that, and you'll want to attach the .story file which is the file prior to publishing your course.
Uploading file right now.
Julio,
The file did not make it. Did you reply to Ashley's post by email? The only to upload the file is to come to the forum and use the gray ADD ATTACHMENT button. Can you try again?
Looks like Julio elected to send it on to the support team (00740720).
I wanted to inform this forum, that I got my problem solved.
After uploading a a sequence of slides with the problem, I got a very a professional response from the support team, in a surprising timely manner.
It appears that the issue has something to do with a corrupt player menu. Resetting the menu to its default state appears to have resolved the issue. See this screenshot for your reference: http://drops.articulate.com/vrXO
I also got a great link to learn more: http://articulate.fyi/1NAf4KX
Kudos to Abel in Customer Support. You all rock!!
Thank you so much for popping in with your update Julio! Great news and I will share your sentiments with the team!
Hello Julio! I am having that issue now as well, and I'd like to try the fix that Customer Support told yo about. The link to your screenshot is not working, are you able to send another link? Thank you!
Hi Sharon!
Is the second link not working for you? It looks like the first one probably expired.
Here is the information:
If you make changes to your menu and then decide that you want to reset the menu back to its original state, click Reset from story below the menu.
Resetting the menu does the following:
Let me know if that works for you Sharon. Thanks Leslie.
Had the same issue, worked with multiple Articulate Support folks on live chat. Was told my nav. buttons were corrupted, but offered no solution for it. In the end, after many hours I turned to google and found this post. Resetting the menu (Reset from story) still seems to work for this issue in current Storyline. Wish I found it sooner. Live Support folks should offer this suggestion in the future...