Storyline Slides Freezing

Jul 05, 2018

Simona Cicerale
By Simona Cicerale

Hi there, 

Using Storyline 3, latest update and we have had some weird behaviour, mainly frozen slides.  Some slides are interactive questions and other just has video.

I do have custom navigation buttons (prev/next) not sure what it is and if this is related as the course works on my iPhone and laptop but on a tablet it freezes. 

Any help would be much appreciated.

Thanks

 

5 Replies
Katie Riggio
almost 6 years ago07/05/18 at 9:25 pm (UTC)

Hi, Simona! Really sorry there's some odd behavior happening on a tablet; I'd love to lend a hand!

A few questions to start:

  • Did you publish the course for Web, LMS, or something else?
  • What publishing format did you select (HTML5 only, HTML5/Flash, etc.)?
  • Have you noticed a common browser with the users who are experiencing the freezing?
  • Can you share more detail on the tablet type and OS?

  • Would you be able to send me your .story file for testing? You can add it as a comment by using the Add Attachment in your reply, or you can share it privately with me here.

I'll be here!

Simona Cicerale
almost 6 years ago07/09/18 at 6:50 am (UTC)

Hi Katie,

Thanks for your response. 

1. Published for LMS > HTML5/Flash

2. Browsers freezing particularly via Google Chrome

3. Tablets are HP Slate 21 Pro and Big Tab, via google chrome is freezing

I have shared this with you privately. Our stores only have access to Chrome so has to work.

We have had most people complete it but then some strange behaviour around the above.

Look forward to your response.

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