Storyline stops working when inserting .gifs

Jul 11, 2019

By Articulate Creator 2

Hi All,

I'm currently trying to add the attached .gif to a story, via Insert Image.

That works up to that point, but every time I want to create a preview, I get the attached error message.

I tried it in my story and also in a completely empty story, both give me the same result.

Can anyone help me on this issue?

Thanks in advance!

Regards

Thomas

7 Replies

Jack Ding

almost 5 years ago07/12/19 at 12:35 pm (UTC)

yes, it works.

Leslie McKerchie
Staff

almost 5 years ago07/12/19 at 1:45 pm (UTC)

Hello Articulate Creator 2 and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing what you are running into and sharing a .gif file for us to take a look.

I was able to insert this file into a new Storyline project and it's working as expected.

I'm attaching it here.

I would advise a repair of your Storyline 360 software to get back in working order.

GifWorking.story

almost 5 years ago07/15/19 at 9:05 am (UTC)

Hello Leslie,

thanks for your input! Unfortunately I can't get it to work, even after fully uninstalling and reinstalling both Articulate 360 and Storyline 360. Including several restarts of my computer. I have also updated articulate right after reinstalling it.

My colleagues and I experience the same problem, even when downloading your attached Story. When we try to preview it, we get the previously mentioned error.

We're working with Version 3.29.19305.0

Thomas

Ashley Terwilliger-Pollard
Staff

almost 5 years ago07/15/19 at 2:10 pm (UTC)

Thanks, Thomas for sharing those details. I see you also started a case, and my colleague Eloisa will be taking a look and share info with you soon!

almost 5 years ago07/16/19 at 5:48 am (UTC)

Hello Ashley, yes she has already answered my request.

I thought I'd try multiple channels to solve this problem. I hope this can be resolved, as it would be much easier for me to create my courses if I could use such a gif.