I am having issues with three courses in Success Factors. These courses do not move forward after the first slide in Chrome and Mobile browsers, they work well in IE. I am currently using version 3.14.15225.0 of Storyline.
All the courses exported with version 3.7.12674.0 work perfectly in the same LMS.
I would like to download the old version (3.7.12674.0) to do some testing.
Thank you for your quick answer. We already tested the three courses in Scorm Cloud and Moodle and they work perfectly using any browser or phone. The problem is specificly in Success Factors. The thing is that we have published before at least 15 couses in SSFF developed in SL360 and they work fine, so that´s why we think the it has to do with the version.
We found someone who had the version 3.7.12674.0. We exported the projects in that version and they worked perfectly in Success Factors, which means the situation is generated by the latest version of SL360.
Please let me know if the support team finds what it could be.
Thanks Alejandro, and I see your case has been assigned to Gerald. He'll be testing and touch base with you soon. But if it's working in Moodle and SCORM Cloud, it does seem that something in SuccessFactors isn't playing well with the latest update. Did SuccessFactors give any indication what it may be?
our courses which no longer work in Chrome or Samsung mobile devices published for LMS to our SuccessFactors LMS successfully worked in scorm cloud. However, they do not work in chrome browser or mobile device (using the SuccessFactors mobile app) ever since new updates in april,
our chrome developer tool for debugging showed the html 406 not acceptable error message - which is from the accept header e.g. accept text or accept */*
Hi there, Cheryl. Thanks for that detail about the 406 error. We released a fix in Storyline 360 for a related issue, and we're working toward a fix in Storyline 3.
Can you confirm what version of Storyline you’re using? Go to Help > About Storyline.
Thanks, Alejandro, we do have this reported for that version of Storyline 360 and it's specific to some LMSs playback when viewed in Google Chrome. Does that also match your set up?
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Hey Alejandro,
Our support team will be able to help you out with this and I see that you've reached out to them already - so, thank you!
Another great comparison test would be to test in SCORM Cloud to see if you experience similar results as well.
Hi Leslie,
Thank you for your quick answer. We already tested the three courses in Scorm Cloud and Moodle and they work perfectly using any browser or phone. The problem is specificly in Success Factors. The thing is that we have published before at least 15 couses in SSFF developed in SL360 and they work fine, so that´s why we think the it has to do with the version.
Looking forward to hearing from you.
I appreciate the update Alejandro - and great testing skills :)
Hi Leslie,
We found someone who had the version 3.7.12674.0. We exported the projects in that version and they worked perfectly in Success Factors, which means the situation is generated by the latest version of SL360.
Please let me know if the support team finds what it could be.
Best,
Alejandro
Thanks Alejandro, and I see your case has been assigned to Gerald. He'll be testing and touch base with you soon. But if it's working in Moodle and SCORM Cloud, it does seem that something in SuccessFactors isn't playing well with the latest update. Did SuccessFactors give any indication what it may be?
Thanks for your answer Ashley,
Unfortunatelly, we don´t have direct comunication with SSFF since is one of my clients the owner of that license.
Ah, that does present a challenge Alejandro.
I see that Gerald was unable to replicate as well.
Hopefully someone in the community will be able to chime in with some advice/best practices for SuccessFactors.
same here
our courses which no longer work in Chrome or Samsung mobile devices published for LMS to our SuccessFactors LMS successfully worked in scorm cloud. However, they do not work in chrome browser or mobile device (using the SuccessFactors mobile app) ever since new updates in april,
exactly
our chrome developer tool for debugging showed the html 406 not acceptable error message - which is from the accept header e.g. accept text or accept */*
Hi there, Cheryl. Thanks for that detail about the 406 error. We released a fix in Storyline 360 for a related issue, and we're working toward a fix in Storyline 3.
Can you confirm what version of Storyline you’re using? Go to Help > About Storyline.
Hi Crystal,
We are using 3.14.15225.0
Thanks, Alejandro, we do have this reported for that version of Storyline 360 and it's specific to some LMSs playback when viewed in Google Chrome. Does that also match your set up?
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