Ever since we upgraded to Storyline2 we have had an issue where the player template reverts back to the default when publishing.
All of my developers are having this issue and for every scenario: new S2, existing S2, updated S1 to S2.
The only way we can use the template is to make sure we select the correct template before publishing, every time we publish. When we go in to select the correct template, it is already selected but we have to go through the process of selecting it again.
Just to confirm I'm following your situation, you start a Storyline project (or upgrade) and apply some particular player settings or a custom player, but then upon publishing it has reverted to the default player settings in your published output? Can you first confirm that you're all working on local project files as described here and publishing to a local drive? Have you looked into conducting the repair to see it resolves odd behavior in your Storyline files?
If you're still having difficulty can you walk me through the exact steps that you go through to replicate this?
Thanks Ashley. All developers are working and publishing locally. I've repaired, uninstalled, reinstalled, etc. testing the issue and nothing seems to help. Our developers use custom player templates that have been saved from prior projects, also saved locally. They also use storyline templates, also saved locally.
Their process:
Open Storyline 2
Import existing Storyline template
Create course
Publish
Then you should see the issue with the player template. Even if we select the correct player template at the beginning, middle, or end and save, it doesn't remember it the next time you open and publish the course.
Looking at it again, it appears only the player background has reverted back to white, instead of the player template's black. This happens every time it is opened and published.
Thanks for sharing those steps - so it's not the entire player template that is missing, but just the background? If so, and you change the page background color in your course player to something other than white, you may find that it's still white when you publish your course.
This is a known issue that can occur after closing and reopening a project file. It'll be fixed in the next software update for Articulate Storyline. In the meantime, here's how to avoid this behavior:
Before you publish your course, go to the Home tab on the ribbon and click Player.
When the Player Properties window opens, click Cancel to exit without making any changes.
Publish your course.
I'll include this thread in the report filed with our QA team so that I can share additional information with you here once it's available.
Thanks Ashley, I'll be looking for the next update. Our developers are used to the immediate work around, it just gets to be annoying after awhile. Again, thanks for the help.
Articulate Storyline 2 Update 5 is now available for download. It includes WCAG 2.0 support, several new accessibility features, better HTML5 performance, and bug fixes. Click here for details:
6 Replies
Hi Kimberly,
Just to confirm I'm following your situation, you start a Storyline project (or upgrade) and apply some particular player settings or a custom player, but then upon publishing it has reverted to the default player settings in your published output? Can you first confirm that you're all working on local project files as described here and publishing to a local drive? Have you looked into conducting the repair to see it resolves odd behavior in your Storyline files?
If you're still having difficulty can you walk me through the exact steps that you go through to replicate this?
Thanks Ashley. All developers are working and publishing locally. I've repaired, uninstalled, reinstalled, etc. testing the issue and nothing seems to help. Our developers use custom player templates that have been saved from prior projects, also saved locally. They also use storyline templates, also saved locally.
Their process:
Then you should see the issue with the player template. Even if we select the correct player template at the beginning, middle, or end and save, it doesn't remember it the next time you open and publish the course.
Looking at it again, it appears only the player background has reverted back to white, instead of the player template's black. This happens every time it is opened and published.
Hi Kimberly,
Thanks for sharing those steps - so it's not the entire player template that is missing, but just the background? If so, and you change the page background color in your course player to something other than white, you may find that it's still white when you publish your course.
This is a known issue that can occur after closing and reopening a project file. It'll be fixed in the next software update for Articulate Storyline. In the meantime, here's how to avoid this behavior:
I'll include this thread in the report filed with our QA team so that I can share additional information with you here once it's available.
Thanks Ashley, I'll be looking for the next update. Our developers are used to the immediate work around, it just gets to be annoying after awhile. Again, thanks for the help.
Certainly understand Kimberly, just glad it's not your entire player!
Hi All!
Articulate Storyline 2 Update 5 is now available for download. It includes WCAG 2.0 support, several new accessibility features, better HTML5 performance, and bug fixes. Click here for details:
This discussion is closed. You can start a new discussion or contact Articulate Support.