I've just installed Storyline 2 on a computer and used a license key recently purchased. When a new user logs into this computer Storyline 2 prompts for a license key when launched. Multiple users will be using this computer and having each one of them enter the license key is not the most convenient.
I created a case yesterday and have not heard from anyone yet.
Case Number: 00450576 Reference ID: ref:_00D30Txo._50040hlPOT:ref
Articulate Storyline End User License Agreement (EULA) allows each serial number (license) to be activated by a single user. If more than one person logs onto the same computer, each will require their own unique serial number. Additional licenses can be purchased in the Articulate Store.
If more than one user attempts to activate the same serial number on the same PC, they'll encounter an Invalid Serial Number error message.
I see that your support case has been escalated to our Success team to check into your licensing situation - so I'll comment that you've also reached out in the forums for assistance.
1 Reply
Hi Juan,
Articulate Storyline End User License Agreement (EULA) allows each serial number (license) to be activated by a single user. If more than one person logs onto the same computer, each will require their own unique serial number. Additional licenses can be purchased in the Articulate Store.
If more than one user attempts to activate the same serial number on the same PC, they'll encounter an Invalid Serial Number error message.
I see that your support case has been escalated to our Success team to check into your licensing situation - so I'll comment that you've also reached out in the forums for assistance.
This discussion is closed. You can start a new discussion or contact Articulate Support.