I created a new template for my projects in SL2 and saved as .storytemplate file. It's in my Storyline Templates folder, but the icon is white-I can't open it. What's up?
I haven't seen an image like that before for the storyline templates, but you'll want to review the information here about how to work with Storyline templates.
If you're unable to open it and having difficulty, could you share a copy of the .storytemplate file here?
I was using templates with no issues, but then was upgraded to a new laptop (Windows 7) and now I have the same problem with the new computer not recognizing .storytemplate files.
I was able to manually connect Storyline to .storytemplate files (double-click the file >> in the prompt, select "choose your own program", navigate to Storyline.exe, check box for "always open with this program"), so there is a fix.
I'm simply curious if there's been any discussion on this. Let me know if I can provide any additional information. Thanks!
I don't have any other information from Melinda, but if sounds like you were able to set up your Programs to identify the template or are you having to do that each and every time? I have done it from within the Programs menu on my system and it worked well.
I would suspect from the description of updating your system it was no longer recognizing the set up, but it's difficult to say without taking a further look at your specific set up. If you'd like you're always welcome to connect with our Support engineers here, but it sounds like you're good to go based on setting it in the program folder.
I also noticed some strange file associations after upgrading to the latest version of Storyline 2, so this may be related. I'm not using .storytemplate files, but I did notice after the last upgrade that any .png file I've inserted into SL2 now appears under my SL2 recently opened documents list. Weird.
@Ashley: The upgrade was to a totally new laptop, so I agree it is difficult to say what the problem might be without a further look. If it continues to be a problem, I will contact the Support engineer, thanks!
@Mike: That is strange and thanks for mentioning it. I haven't seen that issue but if I do, I'll know I'm not alone!
8 Replies
Hi Melinda,
I haven't seen an image like that before for the storyline templates, but you'll want to review the information here about how to work with Storyline templates.
If you're unable to open it and having difficulty, could you share a copy of the .storytemplate file here?
Any updates on this issue?
I was using templates with no issues, but then was upgraded to a new laptop (Windows 7) and now I have the same problem with the new computer not recognizing .storytemplate files.
I was able to manually connect Storyline to .storytemplate files (double-click the file >> in the prompt, select "choose your own program", navigate to Storyline.exe, check box for "always open with this program"), so there is a fix.
I'm simply curious if there's been any discussion on this. Let me know if I can provide any additional information. Thanks!
Hi S.,
I don't have any other information from Melinda, but if sounds like you were able to set up your Programs to identify the template or are you having to do that each and every time? I have done it from within the Programs menu on my system and it worked well.
Yes, it was set in Programs so now it is fine. I was mostly just asking to see if there was a reason this ishappening. :)
Thanks, Ashley!
Hi S,
I would suspect from the description of updating your system it was no longer recognizing the set up, but it's difficult to say without taking a further look at your specific set up. If you'd like you're always welcome to connect with our Support engineers here, but it sounds like you're good to go based on setting it in the program folder.
I also noticed some strange file associations after upgrading to the latest version of Storyline 2, so this may be related. I'm not using .storytemplate files, but I did notice after the last upgrade that any .png file I've inserted into SL2 now appears under my SL2 recently opened documents list. Weird.
@Ashley: The upgrade was to a totally new laptop, so I agree it is difficult to say what the problem might be without a further look. If it continues to be a problem, I will contact the Support engineer, thanks!
@Mike: That is strange and thanks for mentioning it. I haven't seen that issue but if I do, I'll know I'm not alone!
Certainly S. and feel free to let us know if you need anything else!
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