Hi there (I'm new so sorry in advance!), I just built a new slide in an existing project of mine and when I preview the slide, there are grey bars down each side of the screen (see attachment).
I've never seen this before. I have also attached a screenshot of my page in design mode.
Thanks for the tip Angela - previewing the project gets rids of the bars (FYI previewing the still shows the bars)
Strange that this has just started happening for me? I rely on 'Preview Slide' a lot during build and having to preview the whole project makes it a bit inconvenient (especially as I build more pages).
We'll see what everyone else in the community says.
one of your screenshots has the menu bar on the side and the other one doesn't.
if you have a slide property set on one slide to display the menu and then on another slide the menu option isn't ticked - SL is still allowing the 'space' for the menu even though it's not displaying.
An easy way to check is to go into Storyview and look at the bottom right hand corner 'slide properties' as you navigate each slide. You'll see which ones have which player options selected. If you decide you want the menu on all slides, Ctrl A to select all slides then click the menu option.
Here's is a tutorial that may help you with customising the player
Hey Wendy - thanks for this but I'm still a bit confused. I have turned off showing the menu altogether in Player Features, however I still see the bars when previewing the slide (see attached)
Thank you :) While you're looking at it, can you please advise how I can chance my 'References' page (accessed via link it top right of Player), so it displays more like a lightbox which opens up on top of the current slide, then can be closed to return the learner back to the current slide?
it is working correctly as you have the menu selected on slide 1.3_1_1 so SL is taking that space into account and centring the content when you only view the one slide...when you view it as an entire scene or project it is working as expected.
Change the trigger on your references slide in the player to show as lightbox
8 Replies
Hi Sal
Welcome to the Articulate Community :)
No need to panic - I've seen this too and it is a bit worrying at first!
If you preview the whole scene/project rather than just the slide on its own you won't get the grey bars.
I'm sure someone else in the Community will provide a reason, and I'd be eager to hear the answer too.
Angie
Thanks for the tip Angela - previewing the project gets rids of the bars (FYI previewing the still shows the bars)
Strange that this has just started happening for me? I rely on 'Preview Slide' a lot during build and having to preview the whole project makes it a bit inconvenient (especially as I build more pages).
We'll see what everyone else in the community says.
Thanks again,
Sal
Hi Sally
one of your screenshots has the menu bar on the side and the other one doesn't.
if you have a slide property set on one slide to display the menu and then on another slide the menu option isn't ticked - SL is still allowing the 'space' for the menu even though it's not displaying.
An easy way to check is to go into Storyview and look at the bottom right hand corner 'slide properties' as you navigate each slide. You'll see which ones have which player options selected. If you decide you want the menu on all slides, Ctrl A to select all slides then click the menu option.
Here's is a tutorial that may help you with customising the player
https://community.articulate.com/series/20/articles/customizing-the-course-player
Hope that helps you
Hey Wendy - thanks for this but I'm still a bit confused. I have turned off showing the menu altogether in Player Features, however I still see the bars when previewing the slide (see attached)
Hi Sally
can you upload your Storyline file...the .story one. Just use the grey add attachment button at the bottom of the post...happy to take a look for you
Hi Sally,
There seems to be something in your slide background. Please look at the attached screenshots. Can you please share your story file?
Thank you :) While you're looking at it, can you please advise how I can chance my 'References' page (accessed via link it top right of Player), so it displays more like a lightbox which opens up on top of the current slide, then can be closed to return the learner back to the current slide?
Thanks so much,
Sal
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Hi Sal
it is working correctly as you have the menu selected on slide 1.3_1_1 so SL is taking that space into account and centring the content when you only view the one slide...when you view it as an entire scene or project it is working as expected.
Change the trigger on your references slide in the player to show as lightbox
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