Strange Red Box Enlarging Font / Unable to Save Error Message

Oct 28, 2015

Today I started to work on my wireframe for an internal client. Fortunately, I have barely scratched the surface. However, I have run across an issue that I have never experienced and I am perklempt! I submitted a ticket with support.

I am wondering if anyone here has had this experience and can offer assistance.

The topic is lead awareness and I wanted to use a font that had the look and feel of lead. Yay I found one, Stampwriter-Kit. It is perfect. I was playing with the size, location, and color (matching my palette). As I would increase the size (at various sizes) suddenly a big red X in a white box took over the screen. When I previewed all looked well. I imported the file into a clean one. Same thing happened.

I tried again and tested another font. That font was A-OK. I went back to my title page and was adjusting the contrast for the background. I was "attempting" to save the file and I received a big mean nasty error message. Boo hiss.

Here is the message.

The project file could not be saved.

Error HRESULT E_FAIL has been returned from a call to a COM component.

I am not a happy bunny :-(

 

1 Reply
Christie Pollick

Hi, Alanda -- Thanks for your question and for letting us know that you have already submitted a ticket with our Support Staff. I have seen a number of threads on that topic, and I wanted to share one that includes a few links with info/troubleshooting steps you could review in the meantime until you hear back from Support: Red X. Hope that helps and please keep us posted! 

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