I'm working on a course in which there are a lot of subscripts. They look fine in the editor, but when I preview or publish, the subscript is showing up centered with the text and not at the bottom like a subscript should. This wasn't an issue in Storyline 1.
Is there something else that needs to be done or a workaround for this? It does not look good at all.
It appears to be an issue with Arial. I changed to Arial Unicode and it seems to look a little better. It's in our client's guidelines to use Arial, so I don't have the option of switching to a different font.
Considering how widely used Arial is, I would hope this is something that could be fixed, especially since this wasn't an issue previously.
Hi, Matt -- I just wanted to let you know that Leslie is out of the office today, but I will check out your file and let you know what I see as soon as possible. :)
When I opened your file, and previewed, I did a side-by-side comparison of the screenshot you provided above versus what I saw, and it does not look like the subscripted 2 is behaving for me the same way it was for you (showing up centered with the text and not at the bottom like a subscript should).
What I would like to ask is if you can please run through a few general troubleshooting steps to see if there is any improvement. Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline. Also, could you please ensure that you are utilizing the most recent SL2 Update? Info on Update 6 can be found here.
You may also want to see if a full reboot of your machine is helpful. Please let us know what you can at your earliest convenience.
8 Replies
Hi Matt! Do you have a .story file that we could take a look at?
Is it a particular font causing the issue for you? If you change the font do you experience the same issue?
It appears to be an issue with Arial. I changed to Arial Unicode and it seems to look a little better. It's in our client's guidelines to use Arial, so I don't have the option of switching to a different font.
Considering how widely used Arial is, I would hope this is something that could be fixed, especially since this wasn't an issue previously.
Hi Matt! I just tested some Arial font and subscript, but I'm not seeing an issue.
Do you see an issue with my content?
http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/stp19s266aoi95gn181mdlqceqn94/story.html
That looked fine to me, but this is how subscripts look when I build them...
Hi Matt! Would you be able to share your .story file for me to take a look and let me know how you are adding in your subscripts.
For this example, I just typed "H20" and then changed the 2 to subscript from the Font menu.
Hi, Matt -- I just wanted to let you know that Leslie is out of the office today, but I will check out your file and let you know what I see as soon as possible. :)
Hi, Matt -- Thanks for your patience.
When I opened your file, and previewed, I did a side-by-side comparison of the screenshot you provided above versus what I saw, and it does not look like the subscripted 2 is behaving for me the same way it was for you (showing up centered with the text and not at the bottom like a subscript should).
What I would like to ask is if you can please run through a few general troubleshooting steps to see if there is any improvement. Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline. Also, could you please ensure that you are utilizing the most recent SL2 Update? Info on Update 6 can be found here.
You may also want to see if a full reboot of your machine is helpful. Please let us know what you can at your earliest convenience.
This discussion is closed. You can start a new discussion or contact Articulate Support.