I have an imported video on a slide that I want to add shapes/text to. I've had no issues importing the video or adding the shapes/text.
The problem is that what I see when previewing it on the slide's timeline never matches the preview/published version. If I move the playhead to a section I want to preview and press play, it shows me something different each time (off by a second or more). Is there a way that will allow me to sync the video to the timeline so that when I move the playhead it will actually show me the correct part of the video?
Thanks!
Sorry if this was covered in an earlier post (I searched and couldn't find the answer).
Any chance you can share your .STORY file here, or send it over to us privately? We'd be happy to take a look and see what might be happening with the timing of the video and objects.
At a glance, it sounds like you've done everything right. Would you mind sharing a copy of your file (either within this thread or privately) so that we can try to figure out what's going on?
Since my last post, I've tested a few other videos (imported) and I'm having the same issue. If I add a shape at say 55 seconds in the timeline, move the playhead to 50 seconds and then press play, the shape appears right away even though it clearly starts at 55 seconds. Oddly, if I press the stop button (which puts the playhead at 00 seconds, move the playhead to the 50 second mark and press play, the shape doesn't appear until the 55 second mark (which is correct). I'm guessing that continuously moving the playhead somehow messes with the sync between the video's time and the Storyline slide timeline (?).
Unfortunately, I can't upload my video (due to sensitive information), but maybe you'll be able to recreate the issue based on my information above.
Thanks very much for the information. I was able to find the case you submitted (#00322194 for my reference). We'll take a look and contact you soon. I'll be sure to keep an eye on the progress, so I can follow up with you here on the forums.
Hello everybody. I am living the same issue on my project. I have used the capture screen tool to capture a demo video. I transformed it into a step by step try mode and I added some highlight on some sections of the video. When I preview the slide, everything is okay, but when I touch the player's timeline, the video is just stopping, so my highlight still appear in the good slide's timing but don't fit with the video's timing.
Hi Jean! Sounds like your issue is a bit different than what was reported above. In looking at the case that was filed with our support team, we were unable to re-create the issue as well.
It sounds like you may need to take a look at this thread as you are dealing with different timelines perhaps.
7 Replies
Hi Joe,
Any chance you can share your .STORY file here, or send it over to us privately? We'd be happy to take a look and see what might be happening with the timing of the video and objects.
Good Afternoon, Joe.
At a glance, it sounds like you've done everything right. Would you mind sharing a copy of your file (either within this thread or privately) so that we can try to figure out what's going on?
Thanks for your quick replies!
Since my last post, I've tested a few other videos (imported) and I'm having the same issue. If I add a shape at say 55 seconds in the timeline, move the playhead to 50 seconds and then press play, the shape appears right away even though it clearly starts at 55 seconds. Oddly, if I press the stop button (which puts the playhead at 00 seconds, move the playhead to the 50 second mark and press play, the shape doesn't appear until the 55 second mark (which is correct). I'm guessing that continuously moving the playhead somehow messes with the sync between the video's time and the Storyline slide timeline (?).
Unfortunately, I can't upload my video (due to sensitive information), but maybe you'll be able to recreate the issue based on my information above.
Thanks again for your replies
Actually, I think I should be able to send you one of the Storyline files.
Hi Joe,
Thanks very much for the information. I was able to find the case you submitted (#00322194 for my reference). We'll take a look and contact you soon. I'll be sure to keep an eye on the progress, so I can follow up with you here on the forums.
Thanks again, Joe!
Hello everybody. I am living the same issue on my project. I have used the capture screen tool to capture a demo video. I transformed it into a step by step try mode and I added some highlight on some sections of the video. When I preview the slide, everything is okay, but when I touch the player's timeline, the video is just stopping, so my highlight still appear in the good slide's timing but don't fit with the video's timing.
Hi Jean! Sounds like your issue is a bit different than what was reported above. In looking at the case that was filed with our support team, we were unable to re-create the issue as well.
It sounds like you may need to take a look at this thread as you are dealing with different timelines perhaps.
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