Tabs disappear after I delete a slide?

Hi Ashley,

Sorry, I'm not explaining very well. When I delete a slide, a tab also gets deleted. It's always the tab furthest to the right and it doesn't matter what slide I delete (whether it was from that module or not). I can't figure out how to do a screen recording within Storyline, so I took some screenshots to hopefully help me be a little more clear!

Hi Amanda,

Thanks for the screenshots - it looks like the 3rd tab in is the one removed not the last one, as that's still listed as 5.5 Good Housekeeping. This is particularly odd behavior that I haven't seen before so I'd like to have you check into the following:

• What update of Storyline are you using? We're currently on update 5
• Are you working on your project files as described here?
• Have you tried inserting the project into a new file as described here? Are you able to replicate this behavior on all your files?
• You may want to look into conducting the repair of Storyline as detailed here.

Please let us know how it goes after checking into those items.

Hi Ashley,

I tried all of your suggestions and it still isn't working. I looked at some older projects I've done and they are doing it as well. Is there anything else I can try?

Thanks!

Hi Amanda,

If you've tried everything that Ashley suggested, and you're seeing this in your other projects, we may want to see if this happens in a brand new file.

Please create a new Storyline project and save it with a short name, for example "Testing" - try to refrain from using any special characters, such as underscores and dashes. Try to create some "filler" content in the course for testing and see if you're able to reproduce the issue.

If you are able to reproduce the issue in this new file, it may be an issue with the installation.

Since the repair didn't resolve the problem, I'd recommend following all of the steps outlined in the following article:

Unexpected or Erratic Behavior in Articulate Storyline

Also, if you'd like to create a screen recording of what's happening, you're welcome to do so with Screenr.

If you still have trouble with this, please consider sharing one of the .story files so we can see this behavior on our end. If your file exceeds 20 MB, however, you may have some trouble uploading to the forums. It may be best to share a smaller file, or one that you've used to recreate the issue.

Thanks!

Christine

Hi,

I experienced the same issue when I created a new file. I followed the steps from the steps in the article you posted and didn't have any luck. I attached a file to hopefully help you see the behavior on your end.

Thank you for all of your help on this!

Hi Amanda,

Thanks for sharing the file!

OK - just so we're clear, it's actually the "Story View" tab and 4 content slides that were initially open?

Also, it looks like you recreated this in a new project (good job!). I see the 5 scenes, but I want to make sure I'm following the same steps you took when you saw this issue.

I opened all 5 scenes, so that the tabs were accessible. From this point, I'm not sure how you're deleting the slides - are you deleting from the slide pane on the right-hand side, or are you deleting them from Story View?

When I delete them from either of those places, the tabs automatically close for me.

Let me know if you're able to share the exact steps you're taking, or if you're doing exactly what I described.

Thanks very much!

Christine

Hi,

Yes, it's the Story View tab and 4 content slides that were initially open. I've been deleting the slides from the slide pane. Would it be helpful if I did a screen recording, or is the problem making more sense now?

Thanks for your help!

Hi Amanda,

If you could record a screenr that would help as we could see where you click to delete and then what disappears. The link Christine previously shared will allow you to record your screen and then share the generated link here with us.

https://player.vimeo.com/video/204934129

Hi Amanda,

Thanks for sharing that here. Can you confirm which update of Storyline you're using? The most recent is update 5.

I saw the behavior you showed within the screen recording when testing it out on the file you shared as well, so I'm going to share this with our QA team for additional review. I'm glad though that it's not deleting any of the other slides than the one you choose to delete and just removing the tab view.

Hi Ashley,

Yes, I'm on update 5. Thanks so much for your help with this!

I just did update 6 and am still having the problem.

Hi Amanda,

I shared this with our QA team last week, and update 6 was already in the state to be released so it would not have been included in that update. I don't have a time frame to offer in regards to when or if it'll be addressed by our Quality Assurance team but I'll keep you posted in this thread with any additional information. You'll want to be sure you've subscribed to updates so that you will receive email notifications about replies.

If you need anything else please feel free to let us know!

Hi Ashley,

Was the QA team able to give any answers? I'm at a point in my project where the issue is becoming more bothersome.

Thanks!

Amanda

Hi Amanda,

Unfortunately I don't have an update to share from our QA team in regards to this issue. I'll be sure to update you here once I do have additional information to share.

The same thing is happening to me -- I have tabs "Story View," "3.8 Title," and "2.7 Title" open. From tab 3.8 I delete that slide; the screen refreshes and my 2.7 tab disappears. I can do it with the tabs in any order, also, and it will close the tab I'm not working in.

Nothing has been updated recently to cause the problem to happen all of a sudden. My updates are also current.

Hi Sara,

Thanks for posting here - and I don't have any other information to share at this point. It sounds like you're using Update 6 of Storyline? Can you share any more about your set up that would help our team isolate the issue (i.e. Windows, Office versions, not working locally, etc.)?

Hi Ashley,

I downloaded a trial of Storyline 2 and am still having the same issue.  I know this isn't your fault, but I'm beginning to get frustrated that this hasn't been addressed yet.  It's a huge inconvenience in projects where I need to copy and paste slides from scene to scene.  Is there any way the issue can be escalated with the QA team?

Hi Amanda,

I can share that you're still seeing this behavior in SL2 and I see the same thing. I'll let our QA team know and will share any updates here once they are available. 

Following the thread in case there are any updates; I'm having the same issue with tabs closing themselves after a slide is deleted. And yes, I am running the latest update of SL2, am working locally, have reinstalled and repaired, etc etc.

Hi Katie,

I don't yet have any additional information to share on this set up or issue. It is important to note that although it's troublesome to see happen, your slides and structure do remain intact. So although it's not ideal it shouldn't be causing other issues across your project file. 

Hi there,

I'd like to add my voice (and vote) to getting this bothersome bug fixed. I too am doing a lot of copy/pasting and deleting of slides for my current project. My tabs kept disappearing (even though that slide wasn't deleted) and it was starting to really bug me to have to go back to story view each time and find my slide again in the project. Would love to see this fixed. I'm on update 10.

Thanks!

Leah

Thanks Leah for reaching out here and I do see that this is something our team is aware of and still investigating. 

Hi,

I'd like to know how this issue was fixed as I am facing the same issue in SL3. I see that the conversation is 3 years old and assuming there's a fix now. Please help.