Text box moving when previewed

Aug 20, 2013

My text box is centered in a shape on my slide. It does include some returns and tabs, as well as variables (though it doesn't appear the variables are affecting anything). When I preview the slide, everything shifts and is no longer centered inside the shape. Any thoughts why this might be happening or how I can fix it?

Story view:

Preview:

9 Replies

Josh Uhlig

over 10 years ago08/20/13 at 9:42 am (UTC)

Hi Rebekah,

I believe this is due to how Storyline renders certain fonts when it is previewed or published. Notice the text looks a little more bold in the preview and a little fuzzy. I suggest trying a different font. I'm not sure which are best. you can probably find some posts about the best ones to use.

Rebekah Massmann
Author

over 10 years ago08/20/13 at 11:26 am (UTC)

It's just weird because it's the standard MS Calibri font, and I haven't experienced any problems with the rest of the course. :-/

I just tried changing the font to Articulate, and encountered the same issue.

Ashley Terwilliger-Pollard
Staff

over 10 years ago08/22/13 at 8:19 am (UTC)

Hi Rebekah,

Do you have your DPI set to 96?If not, it's really easy to fix, and this article explains how.

If that doesn't solve your issue with the text, please submit a Support case.

Rebekah Massmann
Author

over 10 years ago08/22/13 at 8:55 am (UTC)

Thanks. I checked the setting and it was normal. I submitted a support case (00352361).

Ashley Terwilliger-Pollard
Staff

over 10 years ago08/22/13 at 9:43 am (UTC)

Thanks Rebekah, I'll follow along in your case!

Rebekah Massmann
Author

over 10 years ago08/22/13 at 1:15 pm (UTC)

I heard back on my support case. Long story short, no solution at the moment. Can I post the response here?

Leslie McKerchie
Staff

over 10 years ago08/22/13 at 1:43 pm (UTC)

Absolutely Rebekah! In fact, I'll go ahead and share it for you:

We were able to duplicate the issue you reported. Having variable references in a textbox will remove the formatting of all the text in the text box.

Unfortunately, we were unable to determine a workaround. We have reported this issue to our Quality Assurance team for their review. I cannot offer a time frame for when or if this issue will be addressed. I would recommend, at this time, to take a different approach so that you continue working on your project.

Bernardo Pérez Rego

over 1 year ago08/17/22 at 7:16 pm (UTC)

Hi, 9 years later im having the same problem, do you have a new solution?

Jose Tansengco
Staff

over 1 year ago08/18/22 at 1:48 pm (UTC)

Hi Bernardo,

Sorry to hear that you ran into a similar behavior. I'd like to ask a few questions to help clarify your experience:

Are you working locally when previewing or publishing your project file?
Do you have the scale and layout settings of your monitor set to 100%?
Are you able to replicate the behavior when you switch the font that your course uses to a standard one like Arial?
Have you tried importing your project's slides over to a new project file?

If the issue persists after trying the troubleshooting steps above, would you mind uploading a copy of your project file here or in private by opening a support case so we can take a closer look at the behavior? We'll delete it as soon as we're done troubleshooting!