Text Entry Boxes and JAWS

Hi Jared,

Sorry we missed you last week - our team was off for the Christmas holiday. 

I'm not sure what you mean by the "input text name" - do you mean how the text entry box is labeled on the timeline? The text entry box, although setting the variable is not named after the variable - so I don't imagine that would work. I'd like to see if you could share that one slide with us so that we could take a look at what you set up and understand a bit better. 

Also can you confirm that you're viewing the course using the latest update of JAWS in the latest update of Internet Explorer? I believe that's all they offer support for - so you'll want to double check those and that you're also viewing the published output within the intended environment as described here. 

Thank you for responding Ashley. My office was closed today but I will get
you a screen shot tomorrow.

I will also confirm my Java and IE settings tomorrow. I am pretty sure
they are not the most current version because I am working within corporate
intranet structure.

Thanks,

Jared

Ashley,

A test file is attached per your request. This slide has to Text Entry boxes. Both have been renamed but neither read out correctly when using JAWS.

Also, I confirmed that we are use IE 11 and Java 7 Update 40.

Thanks for you assistant.

Jared

Thanks Jared - it looks like you responded via email and as such, attachments are not included here in the forums. You'll want to visit the thread and use the "add attachment" button to share the .story file here with us. You mentioned your Java version - but what about your JAWS version? I believe the latest is JAWS 17. 

Here you go Ashley.

I am working on finding out the JAWS version.  I believe we have the latest version though.

Actually.  We are using version 13.

Thanks Jared - I only have the trial of JAWS 17 - so I'll let you know if it behaves differently there. 

Thanks Jared again for sharing - I tested it in JAWS 17 and IE11 and I heard it read out "Input text edit" which is not what you wrote, so I also confirmed the same on a new file and as such have reported it to our QA team for additional review. I don't have any additional information to share at this time, but I'll update this thread once there is applicable information to share. In the meantime you may want to look at including additional instructions for users who will need to utilize the screen reader functionality to let them know when they've reached a text entry box. 

Ashley,

I was just checking to see if you had any updates regarding this issue.

We have been adding text boxes describing the text entry boxes as a work around, but it would awesome if we could find a way to make JAWS read the alt text or the name of the text entry box. Thanks for looking into this.

Hi Mark!

No update to provide at this time. This issue is still in the hands of our QA Team.

Leslie,

Are there any updates on this that you can provide me?

Thank you,

Mark

I do not have an update at this time. We are trying to track and prioritize issues based on affected users and looks like we have only had the two. I will still update to reflect that you are reaching out. This thread is attached so that we can update when applicable.

There might only be two users who have reported this, however the issue affects a larger group of content developers in the Federal Government. Is there anything that can be done to resolve this issue?

Thanks for sharing that information Mark - I have added this information and passed the information on to be included in our internal prioritization discussions.

Thank you very much. Have a great day!

Do you know whether Storyline 3 resolves this issue?

Hi Mark,

Thanks for reaching out about Storyline 3 - we just tested and confirmed that the issue also exists in Storyline 3, so it's been reported to my team as a bug specific to SL3 in addition to SL2.

From here, I’ll meet with my team to take a closer look so we can determine next steps. Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course, if that’s the case, I’ll let you know!

Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.

I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.

Ashley,

Do you have any updates on this issue?

Mark

Hi Mark,

In Storyline 360 and Storyline 3, JAWS does not read the alt text for a text entry field. Instead, JAWS will announce the placeholder text. In the example below, JAWS reads, "type your text here." 

I know you've been dealing with this issue for quite a while. I'm sorry I don't have an update for you at this time, but I'll be sure to bring this up with my team again.