Text Entry Boxes and JAWS

Dec 23, 2015

I having reviewing several projects on a JAWS machine and have recently notice that JAWS is reading the box with an input text name instead of the name I have given the box using alternative text. I also renamed the text entry box on the timeline and adjusted the variable name to no avail. Can someone help understand what I need to do to fix this issue.


19 Replies
Ashley Terwilliger-Pollard

Hi Jared,

Sorry we missed you last week - our team was off for the Christmas holiday. 

I'm not sure what you mean by the "input text name" - do you mean how the text entry box is labeled on the timeline? The text entry box, although setting the variable is not named after the variable - so I don't imagine that would work. I'd like to see if you could share that one slide with us so that we could take a look at what you set up and understand a bit better. 

Also can you confirm that you're viewing the course using the latest update of JAWS in the latest update of Internet Explorer? I believe that's all they offer support for - so you'll want to double check those and that you're also viewing the published output within the intended environment as described here. 

Ashley Terwilliger-Pollard

Thanks Jared - it looks like you responded via email and as such, attachments are not included here in the forums. You'll want to visit the thread and use the "add attachment" button to share the .story file here with us. You mentioned your Java version - but what about your JAWS version? I believe the latest is JAWS 17. 

Ashley Terwilliger-Pollard

Thanks Jared again for sharing - I tested it in JAWS 17 and IE11 and I heard it read out "Input text edit" which is not what you wrote, so I also confirmed the same on a new file and as such have reported it to our QA team for additional review. I don't have any additional information to share at this time, but I'll update this thread once there is applicable information to share. In the meantime you may want to look at including additional instructions for users who will need to utilize the screen reader functionality to let them know when they've reached a text entry box. 

Ashley Terwilliger-Pollard

Hi Mark,

Thanks for reaching out about Storyline 3 - we just tested and confirmed that the issue also exists in Storyline 3, so it's been reported to my team as a bug specific to SL3 in addition to SL2.

From here, I’ll meet with my team to take a closer look so we can determine next steps. Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course, if that’s the case, I’ll let you know!

Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.

I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.

Alyssa Gomez

Hi Mark,

In Storyline 360 and Storyline 3, JAWS does not read the alt text for a text entry field. Instead, JAWS will announce the placeholder text. In the example below, JAWS reads, "type your text here." 

I know you've been dealing with this issue for quite a while. I'm sorry I don't have an update for you at this time, but I'll be sure to bring this up with my team again. 

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