Text entry for a reference variable - unable to use the Return key

I have created a reference using text entry (in Storyline 2) so that the learner can enter their "answer" to a question and then see what they've "said" compared to what "we've" said. In preview mode I can enter text and press return to go to the next line and enter text. However, when I publish the course this no longer works and all of the text entries appear one after the other on the same line. 

Can anyone tell me if this can be fixed and if so, how?

Thank you!

2 Replies
Christie Pollick

Hi, Jan -- Sorry to hear of your difficulties! Could you please confirm that you are testing your published output in the intended environment? In addition, please see this info and let us know if any other troubleshooting steps help you find improvement.

You may also want to share your file so others in the community are able to see the behavior you are describing along with your setup, and they can offer ideas to assist. :)