Text entry not answering correctly

Hi Adam

 I published to Scormcloud and couldn't replicate the issue (using Chrome)

Can I ask is this question bank set up to submit all at once - so you are not using a Submit button?

Hi Wendy

Each question has the trigger submit interaction (what ever question type is) and this is by using the player Next button (screen shot attached)

Each slide feeds back back correct/incorrect. There is no result slide. Does that help?

Hi Adam,

Thanks for sharing your file and those additional details! I tried testing your file as well and couldn't replicate the issue.

Since Wendy was gracious enough to test your file in SCORM Cloud too, I'd suggest reaching out to your LMS and digging a little further into the issue. 

Let us know if any progress is made on it!

Hi Gomez,

Based on what Wendy was saying it has made me wonder if not using the submit button and a next button instead could be the culprit.

But that said when text entry is used people are more likely, and often press Enter after inputting text so would that make any difference if the button in place is next or submit.

Sorry Adam 

I missed your reply last night. It’s so hard to diagnose when it happens to a few users using different browsers but is there any consistency with which questions are returning an incorrect layer? 

No worries Wendy

The consistency comes with word text entry it seems to be case sensitive even though this option is off and we have included the options with and without capitals i.e.

Sweeping

sweeping

Is it possible that some users are adding an extra space? I added some Javascript to trim the text entry when the variable changes, and it does eliminate extra spaces.

Found here: https://community.articulate.com/discussions/articulate-storyline/remove-ignore-spaces-at-the-end-of-text-entry-fields

In form view you don’t have spaces at the end of the word? and I wonder if having both options plus unchecking the case sensitive box is somehow confusing SL. And then you have user input - are they adding a space

Oops sorry I didn’t refresh my screen to see David’s response.

Hi Everyone,

Wanted to update you on what we have recently discovered as to why this issue seems to be occurring.

And yes, it seems to be related to a space character after the inputted word.

The error only seems to occur when a mobile device like phone or tablet is being used. When a user was typing out the answer on their device keyboard the predictive text generates the word, so the user will press on the word generated by the predictive text (like in the screen shot added). When the word is selected from predictive text it is inputted into the text box but the predictive text will also automatically add a space character after the word, the device keyboard thinks you are making a sentence hence the automatic space added.

I would say this is way SCORM Cloud could not replicate the issue as we use PC/laptop keyboard so no space was added.

And off course with the answers in form view being single words the text entry word+space is seen as incorrect. The way we have got round this now is additional answer options with a space. This seems to of worked.

I am going to look at David java solution, thanks David for your input.

I don't mean the above to insult anyone's experienced intelligence, but maybe handy for those newer to text entry to be aware of this.

Thanks everyone for your input.

Adam

Hi Adam,

Now that you mention predictive text, it makes total sense as to the inclusion of the space. Good news!

David