Text in shapes - formating - mayday - SL360

Joanna

Can you attach your .story file so I can see if I can replicate this?

Hi Trevor, 

I can't attach the whole e-learning due to corporate copyrights, but I attach  hereby a sample of a slide with such formatting problem...

Any help would be much appreciated!

Thank you in advance,

Joanna

Hi there, Joanna. Thanks for sharing a sample slide with us – happy to help as well! ☺️

I'm on the latest version of Storyline 360 and published the slide to Review and to Web. Here's the Review URL, and here are the Flash and HTML5 outputs. I was able to see the same formatting behavior you described during my testing.

It seems like there was some erratic behavior associated with the rectangle shapes. I deleted each one, replaced them with new rectangle shapes, and the formatting works as expected. I attached the updated slide here so you can take a look.

We can appreciate that rebuilding each shape is not ideal so I'm glad you reached out to us here and in a support case! I saw my colleague, Abel, was also able to fix the issue using the Clear Formatting option. Let us know if that helps – we'll be standing by!

Dear Katie,

Thank you so much for your reply. Clear Formatting option worked indeed and I was able to remove the shadowing.

My problem is solved, but maybe it would be still worth taking a deeper look into it - as the problem occurred to all the similar shapes and in two different storyline 360 files without us changing any formatting. Could that be associated with any of recent updates?

Thank you for all your support, 

Joanna 

Ah, wonderful – and thanks for continuing to reach out, Joanna! ☺️

I don't see anything in the recent Storyline 360 updates that would cause this formatting behavior, so I'd like to get more eyes on this to be sure. I've shared your note with our Support Engineers, and we'll reach out once we can isolate the cause of this. Thanks again, and we'll be here if you need anything else!

Hi Katie,

Having brainstormed with my colleagues who also noticed similar "shapes-behavior", it seem to be the case in the modules developed in SL 2 after opening them in SL 360. Just FYI :)

Thanks!

Joanna

Nice detective work, Joanna! I've relayed this to Abel – we'd love to continue to get to the root of this shape behavior.

If you could share one of your Storyline 2 project files with him, that would greatly help. Thanks again, and I'll be following along!