text not showing in preview

Nov 27, 2013

I have a very basic slide which loads text and images. When I preview the slide the text wont load. I've sent the file to my work mate who sits right next to me and it works fine for him. We both have the exact same computers and version of Storyline with Update 4. 

13 Replies
Lenae Boykin

Same thing is happening to me. In the normal 'design' mode, the text shows however when I preview the slide and the animation with the 'Click Here' text box does not show up. I have tried every thing to get it to show. I added a 'hover' element to it too and whenever I 'hover' (but only sometimes) the text will show up.

Anyone else having this issue?

Christine Hendrickson

Hi Lenae,

First, please make sure that you're working with a local project file when you modify or publish your project. If you're working on a network drive, or any other external storage, that might be causing the trouble. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If you're still not seeing the text when you preview your project, please share your .story file here. I'd be happy to take a look at what's happening. Keep in mind, however, that the project may not attach to the thread if the file is too large. If that's the case, please consider importing the trouble slide into a new project and share the smaller file.


Ashley Terwilliger-Pollard

Hi Wanda,

I'd have the same question as Walt - if you're using Storyline we'll want to see the .story file. If you are having issues in Presenter, we'll want to take a look at the Presenter package. 

Also, you'll want to confirm that you're working on local project files as detailed here and viewing the published output in the intended environment. 

Lisa van der Westhuizen

Hi,  This is an old thread, however we're currently experiencing this issue.  We exported the issue slide, and after some trouble shooting came up with this strange event: As soon as the variable is changed to one we initially created, it would disappear on the slide.  Changing it back to the default TextEntry variable the text will display when previewed.  We are still not sure what sorcery was responsible for the issue, but in the end we had to create a new variable for that particular text input.  Hopes this helps the others who had the same issue.

Keisha Braswell

Can you please help me? I am having a hard time getting the text to show in the preview stage. The slide is slide 6 of 9. I set the dialog box "When you are finish" to come in around the 5s point and to stay throughout the slide. When I preview, I don't see the text. I notice the text is a different color than the text in the other text boxes. I'm wondering if that's the problem? Suggestions are greatly appreciated.

Diarmaid Collins

This has suddenly cropped up as a major issue in my latest project. I have seen it in the past and simply clicking on the box and then clicking on the Change Shape drop down menu (as suggested by Alyssa above) used to 'reset' the shape and the text would display when previewed.

Change Shape Drop Down Panel

However, that solution doesn't work for me anymore. 

I have noticed in the past that text boxes in the Master Slides sometimes manifested this 'glitch' if there was an animation applied, but, again, in this new project that fails to solve the issue.

Should look like

Actually looks like

The fact it is occurring on ALL my feedback slides (based on Master Slide Templates) suggests that the issue is 'baked in' somehow.

Any chance someone could take a look at this for me? Trying to solve these issues that are occurring within Storyline more and more frequently is seriously eating into development time (and budgets) and causing a whole ton of unnecessary stress.

On another (maybe related) note, does anyone know what the point or function is of the Title Toggle Switch in the Feedback Master ribbon?

Title Toggle box. What does it do?

If there are two master slide text boxes and I want one to be the Title and switch Title to on, it seems to be active if either box is selected. And then, (and this is the hilarious part), if I go into my slides, ALL THE CONTENT gets jumbled around!!! The body copy ends up in the "title" bar and vice versa. And, no, simply switching it back or undoing what I did fails to reset the slides back to what they were.

What does it do?

And, seriously Articulate, why are Master Slides so screwed up?

Diarmaid Collins

OK. I seem to have 'solved' my issue above.

It seems that if one has margins applied that exceed the line spacing values of the textbox the content 'disappears'. In the title box above, I had a 40px margin top and bottom, with the text centred, but the text box is only 80px deep so the text 'falls off'.

This hasn't been an issue before, AFAIK, but simply changing the top and bottom values to 10 (or 0 if it simply centred regardless) has apparently fixed the issue.

Maybe that helps? I dunno.

But still, does anyone know what the Title Checkbox is for? :)

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