Text-to-Speech - Not connecting

Hello Jamie!

So sorry for the trouble this is causing! We've identified an outage with one of our service providers, and in addition to intermittent errors uploading content, we're seeing errors with trial sign-ups and Storyline 360 Text-to-Speech.

I'll be sure to update this discussion when this outage is resolved.

You can also subscribe to updates at https://www.articulatestatus.com/

Thank you so much! 

Hi Jamie!

As promised, I'm reporting back to share that all services are operational! You can now use text-to-speech in Storyline 360.

Please don't hesitate to reach out if you run into any issues. Thank you so much for being patient with us as we worked with our provider to resolve this issue.

I have noticed that if I open a browser to an outside website, the Text to Speech will connect when I try again. Not sure of why this works, but after about 100 "Unable to Connect" messages, it has not failed to connect when I have does this.

Hello Ric!

Text-to-Speech relies on internet connection but shouldn't need an outside browser window open to work. Have you tried a repair of Storyline 360?

No.

Text to Speech often fails.

It states to Check you internet connection. How Do I do that? I open a browser, hit an external web site, any will do.

Whenever it fails, I refresh my webpage, and Text to Speech works.

What concerns me more is how often SL360 crashes. Repair did not help that either.

Hey Ric!

Can you clear your browser cache then log out of the Desktop App and sign back in to see if that helps:

If that doesn't help, could record it in action and share it here? Our team will review it and reach out soon after with next steps!

Sadly, clearing all of the cache did not help as I had an unable to connect error within 18 minutes of work. My work-around of a refresh works quickly enough.

I have been trying to edit previous text-to-speech items and continue to receive the following error message: Unable to connect. Check your internet connection and try again.  Can you assist in this matter?

Hi Edward,

I'm sorry to hear that you're experiencing this issue when trying to edit text-to-speech items. I'm happy to help troubleshoot!

• First, I'd like to confirm that these network endpoints are enabled. Specifically, port 443. You may need your IT team to assist with this!
• Have you reviewed this article with possible solutions to fix erratic behavior in Storyline?

I hope this helps! If you need additional assistance with this, please let us know! You can reach out here or privately in a support case.

Articulate 360 was acting  little wonkie so I re-install the application.  Working fine now... Thank you.

Hi, every member of my team has this issue and none of us have been able to use the text to speech option.

We asked for the site to be whitelisted as in the instructions but no joy.

Anything else we can do?

Hi Michelle, 

Thanks for reaching out! 

If adding all of Articulate's endpoints to your network's configuration didn't help, please open a case with our support team here so we can take a closer look at what's happening. 

Hi, I am getting this error today. It was working earlier, and our internet is up and running fine. Please advise.

Hi there, Sonja. I'm so sorry about the snag!

We're hard at work on a fix for this as we speak. I'll circle back here to let you know as soon as we're back up and running!

For up-to-the-minute updates, please subscribe to our Articulate Status Page: https://www.articulatestatus.com/

I'm getting the same error. Glad to hear it's been noticed and is being worked on. Thanks so much!

Hi all!

This issue has been resolved and we are back up and running! Please let us know if you run into similar issues.

Hi Lauren,

I'm now experiencing this same issue. My internet is fine, and when I close out and back in, I can do one more text-to-speech and then it does it again on the next slide. Thoughts?

Hi Cindy,