Help! I am experiencing the strangest issue in Storyline 360. When I insert an image, it automatically begins to reduce the size of the image. When I try to search, I only seem to find examples of Storyline automatically reducing very large images when inserted. This is not what is happening. I checked my keyboard and do not have any sticking keys. This issue is so strange, I created a screen recording so that you can see what it is doing.
That is definitely strange! Let's try a couple of suggestions to solve this case:
It looks like you're using a folder syncing with OneDrive. My guess is that the sync could cause the same issues as working on a network drive. We recommend working from a local hard drive. Can you try copying the file to another folder on your hard drive or disabling the automatic sync from the folder and then importing it into Storyline?
The next step will be a quick repair of Storyline 360 to see if it solves the problem: step-by-step instructions.
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Hi, Glenda.
That is definitely strange! Let's try a couple of suggestions to solve this case:
It looks like you're using a folder syncing with OneDrive. My guess is that the sync could cause the same issues as working on a network drive. We recommend working from a local hard drive. Can you try copying the file to another folder on your hard drive or disabling the automatic sync from the folder and then importing it into Storyline?
The next step will be a quick repair of Storyline 360 to see if it solves the problem: step-by-step instructions.
Let me know if this works!
Moving the file to the local hard drive seems to have resolved the issue.
Thanks, Maria!