The page loads very slowly !!

Happy first post, Tufan!

First, this helpful guide covers how Storyline courses load:

• Storyline: How Course Content Is Preloaded

Now, over a minute to load the slide in your screenshot does seem long. A few questions to help us troubleshoot:

• Does the slow playback happen during preview, in the published output, or both?
• How do the other slides load? 
• Are you comfortable with sharing the troublesome file? It'll help me look into the behavior, and I'll delete it from my machine after. You can use this private upload link. 

Hi,

Can you find a solution to the slowness in the file I sent?

Hi Tufan,

Thanks for following up and sharing your file! Upon preview and publishing to Review 360, I experienced some slight slowness, but nothing close to what you're describing.

I've created a case on your behalf with our support engineers to take a closer look and provide guidance. Be on the lookout for a reply soon!

Hi Gomez,

I wait for a while when the buttons below are pressed after the project is published. I don't know what the reason is.

Hi Tufan,

Thanks for the follow-up! I see where you've reached back out to my teammate, Eric, with some additional questions.

He'll reach back out soon, so be on the lookout for a response!

Hello  there I also have a page which is slow to load when published. It is fine in preview mode.  It has 3 photos on it and 4 text boxes.  There are no layers or videos and only a few triggers which are set to reveal the text when the user clicks on an image. The slides are in section 4, slide 1 and slide 2.  When I click on the forward button on slide 1, slide 2 takes a while to appear.  Does anyone have any advice as to why this could be happening? 

Hi Amanda!

Sorry to hear you are experiencing slowdowns in Storyline 360 as well! I’m happy to help troubleshoot!

Just a few clarifying questions:

• Are you working from your local hard drive? We don't recommend working with files on a network drive as it can cause erratic behavior.
• If it is only happening with a specific file, have you tried importing the slides into a new Storyline file?

If the issue persists please let me know and I can connect you with one of our support engineers, or feel free to reach out to them here.

Hope this helps!

Hi there

I am working off my local drive and it only happens when the file is published out and sits on our LMS. It is consistently the one page that has the problem loading. I've not tried importing the files to a new storyline file. I'll give that a go thanks.

Great to hear you're working locally, Amanda!

Yes, please let us know if importing to a new Storyline file does the trick. 

Have a nice afternoon!