Hi, Paul -- Thanks so much for reaching out and sorry to hear of your difficulties! May I ask if you have had a chance to run through these troubleshooting steps to see if you find improvement?
I also wanted to note that there may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
I'm sorry that you've run into this issue - but your statement that while at working and connecting from the network allows you to open it, but from home you can't - leads me to believe this file is loaded to a network drive/shared drive vs. being accessed locally. You'll want to ensure that even if you store the file locally that you download and then open locally.
Hello. Unfortunately, I was told that it was corrupt. I was able to locate an earlier version so I don't have to completely start over. I think the main culprit is how I'm shutting down my computer at the end of the day. Right now, I'm at work, networked in, etc, but it's still corrupt.
8 Replies
Hi, Paul -- Thanks so much for reaching out and sorry to hear of your difficulties! May I ask if you have had a chance to run through these troubleshooting steps to see if you find improvement?
I also wanted to note that there may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
Here is another post on a similar topic that you may want to review, and in order to avoid corruption in the future, please see this article: Follow These Tips to Reduce Your Risk of Corrupting or Losing Project Files.
Please let us know if you are all set or still need more help! :)
Hi Paul,
I'm sorry that you've run into this issue - but your statement that while at working and connecting from the network allows you to open it, but from home you can't - leads me to believe this file is loaded to a network drive/shared drive vs. being accessed locally. You'll want to ensure that even if you store the file locally that you download and then open locally.
Hello. Unfortunately, I was told that it was corrupt. I was able to locate an earlier version so I don't have to completely start over. I think the main culprit is how I'm shutting down my computer at the end of the day. Right now, I'm at work, networked in, etc, but it's still corrupt.
Thanks.
Paul Nunn
Training & Development Specialist
1235 North Loop West, Suite 717
Houston, TX 77008
Paul.Nunn@pinnstrat.com
Direct
713-335-4652
Cell
281-923-0106
[http://www.pinnaclefinancialstrategies.com/PinnacleFinancialDevelopmentSite/media/images/pinnacle
I didn't realize that you were working with support as well Paul (00784044).
Please note that replying to the forums via e-mail attaches your signature. You are welcome to pop in and edit if needed.
The TMP file trick worked beautifully. Thanks!
Glad to see that this older thread was able to help you out as well Anna. Thanks for chiming in to share.
The tmp file didn't work for me because it was not there.
Hi Rence,
I just replied to a similar question here.
I'd love to keep the conversation going in one location.
This discussion is closed. You can start a new discussion or contact Articulate Support.