This project is invalid or corrupt and cannot be opened... AGAIN!

Apr 29, 2016

Hi, everyone. This is now the 2nd time I've received this error message. I've read other posts, so here's what I've done:

  • The file resides on my desktop.
  • I never have problems while at work (docked to the network).
  • It's only happened when I try to open the file at home.
  • I tried importing the file from a new project. No luck.

So any help is appreciated.



8 Replies
Christie Pollick

Hi, Paul -- Thanks so much for reaching out and sorry to hear of your difficulties! May I ask if you have had a chance to run through these troubleshooting steps to see if you find improvement?

I also wanted to note that there may still be a working version of your project in your temp files. Here's how to check:

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.

3) Change the file extension of the copy on your desktop from *.tmp to *.story.

4) Double-click the file to open it in Storyline.

Here is another post on a similar topic that you may want to review, and in order to avoid corruption in the future, please see this article: Follow These Tips to Reduce Your Risk of Corrupting or Losing Project Files. 

Please let us know if you are all set or still need more help! :)

Ashley Terwilliger-Pollard

Hi Paul,

I'm sorry that you've run into this issue - but your statement that while at working and connecting from the network allows you to open it, but from home you can't - leads me to believe this file is loaded to a network drive/shared drive vs. being accessed locally. You'll want to ensure that even if you store the file locally that you download and then open locally. 

Pinnacle Training

Hello. Unfortunately, I was told that it was corrupt. I was able to locate an earlier version so I don't have to completely start over. I think the main culprit is how I'm shutting down my computer at the end of the day. Right now, I'm at work, networked in, etc, but it's still corrupt.


Paul Nunn
Training & Development Specialist

1235 North Loop West, Suite 717
Houston, TX 77008






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