Timeline doesn't play the same in Published version

Dec 26, 2019

I have a scene where a video is playing and throughout the video I have text to speech and symbols (circles) pop up throughout the video in specific spots. The text to speech is telling them where to click or what to type and the circles are showing where. In Storyline 360 when I preview that scene it plays exactly how I want it to, but when I publish it (Web/HTML) and play it, the video doesn't start at the very beginning so the text to speech and circles are behind where they are supposed to be in conjunction with the video. 

I hope this makes sense, it is kind of hard to explain what it is doing, but very frustrating. I don't know how to fix it, because the preview looks perfectly fine to me. Any suggestions?

5 Replies
Ren Gomez

Hi Erin,

Sorry to hear the troubleshooting steps providing by Wendy didn't help! It may be easier to help by jumping into the file and digging deeper there. 

I've opened a case on your behalf with our support engineers, where you'll hear from someone on the team soon. They'll do everything they can to determine why the video is lagging when you publish!

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