Hi all, was just trying to increase the screen size, but anyhow lost the timeline from the view. And now there is no timeline showing for any copy, not even for new ones. Please suggest how to restore the settings. Please ASAP
Oh my gosh... the same thing has happened to me, except I click "Redock all windows" and NOTHING happens! I even tried saving/closing/reopening and trying again but the timeline is still missing. Please help!
Thanks for reaching out and I'm sorry you've hit this snag. I'm happy to help troubleshoot! I understand redocking all windows doesn't solve the issue.
Can you please confirm if this is happening with every project or only this one?
If you unplug your second monitor, does that make a difference?
If the issue persists, it would be helpful to look at your .story file. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!
8 Replies
Hi Vaibhav
Click View > Redock all windows
Sounds really crazy of me ;/
Thanks so much Wendy :D
No worries - we've all done it ;-)
Oh my gosh... the same thing has happened to me, except I click "Redock all windows" and NOTHING happens! I even tried saving/closing/reopening and trying again but the timeline is still missing. Please help!
Hi Cheryl
Unusual View > Redock all windows isn't working. Are you using dual monitors? If you can share the .story file perhaps someone can help you.
Thank you very much, Wendy! :)
This keeps happening to me and I am using dual monitors. I did the redocking and still not working. any help?
Hi, Cristina!
Thanks for reaching out and I'm sorry you've hit this snag. I'm happy to help troubleshoot! I understand redocking all windows doesn't solve the issue.
If the issue persists, it would be helpful to look at your .story file. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!