Tin Can Tracking Issues

Howdy!

We are facing some issues with playing TinCan content in HTML5 format in the LMS:

 

When running in Flash the file loads correctly and communicates learner progression back with our learning record store (LRS).

 

When running in HTML5 the file loads and functions but does not communicate progression back to the LRS.

 

We’re testing in SCORM Cloud as an LMS, and publishing using the current build of Storyline 2.

 

Any suggestions?

1 Reply
Christie Pollick

Hi, A@work -- Thanks for your question, and sorry to hear your are having Tin Can Tracking issues! You mentioned that you are testing your content in SCORM Cloud -- are you running into a similar problem there? You may want to reach out to your LMS for their insight, and if you would like to submit a case with our Support Engineers, here is the form you would need to do so.