We have a client on our LMS that has a particular course that for some reason will not play when downloaded. They have published it for TinCan and the course plays in the LMS normally, but when you download it to their device, it doesn't play. This is when they are still connected to internet.
Any thoughts? There was nothing in the course build that should conflict with playing.
1 Reply
Hi Andrew!
I'm happy to help!
Since the course is not playing on the mobile device, I'll need to grab a few more details!
After receiving these details, we should be able to nail down the issue! Let me know if you have any questions!
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