I have 3 modules I must export to word for compliance review and I am using the Export for Translation tool in Articulate 360. But for all three I get the error in the attached screenshot. I have 360 Articulate v3.34.20804.0. My laptop is on Win 10 and the Microsoft OneDrive (don't get me started on that pos....). I do not have any other word files open and all my stories are on a local drive not server. Is there a fix for this as going forward all my stories have to be exported to word for review and I cannot have my productivity slowed done by this error- frustrated!
Sorry to hear you're running into this error! I see you've opened a case, and my teammate Renato was able to replicate the issue.
Hold tight while he continues to test your files to find the culprit. You're in excellent hands, and I'll follow along to share any relevant insight here!
I had a look into Susan's case, where a particular textbox was causing the export translation to break. Deleting and recreating it did the trick!
It seems like the issue may be project-specific, though, so we'd love to lend a hand. Are you comfortable with sharing your .story file with us for testing? You can send it privately by using this link, and we'll delete the file when we find the culprit!
I have this issue in 360 and SL2 with any course. I had previously opened a ticket and the support was not able to recreate the problem (he was able to export into Word). So I had IT check that I have all the necessary rights and they confirmed.
Until last November or so I was able to export just fine and then one day I wasn't anymore...
It sounds like there might a corrupted element that we need to investigate! I've started a case on your behalf so that you can share your file with us.
6 Replies
Hi Susan,
Sorry to hear you're running into this error! I see you've opened a case, and my teammate Renato was able to replicate the issue.
Hold tight while he continues to test your files to find the culprit. You're in excellent hands, and I'll follow along to share any relevant insight here!
I am having the same issue. If this case was resolved, can you let me know what the issue was?
Hello there, Anika!
I had a look into Susan's case, where a particular textbox was causing the export translation to break. Deleting and recreating it did the trick!
It seems like the issue may be project-specific, though, so we'd love to lend a hand. Are you comfortable with sharing your .story file with us for testing? You can send it privately by using this link, and we'll delete the file when we find the culprit!
Hi Katie.
I have this issue in 360 and SL2 with any course. I had previously opened a ticket and the support was not able to recreate the problem (he was able to export into Word). So I had IT check that I have all the necessary rights and they confirmed.
Until last November or so I was able to export just fine and then one day I wasn't anymore...
I will send you one file to the link you had provided.
....sorry. I get an error: Your submission can't be verified. Please try again. :(
Hi Anika!
It sounds like there might a corrupted element that we need to investigate! I've started a case on your behalf so that you can share your file with us.
We'll continue the conversation there!
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