I have the same problem, and importing the original 67MB file into a new story didn't fix it. From the looks of the release notes, It doesn't appear that this issue has been addressed. Any more suggestions? Note that we're using SL2, Update 4 Build 1501.717 and are awaiting approval to adopt the latest version in our environment. Thanks in advance for the help.
Hi Dana! Sorry to hear that you have run into this issue as well. Most of the issues have been specific to user environments, but the issue has been reported to our QA Team as well. Not sure if your IT would have to be involved, but you are welcome to see if a repair will assist the issue you are experiencing.
On another note, many users report that making sure Word is not open when doing this alleviates the issue as well.
Hi Leslie! I tried the SL repair but it didn't help. Also, I didn't have Word open when I tried to export. I have a feeling that the file size is the problem, since I'm able to export much smaller projects with no issue.
I really appreciate the responsiveness and assistance provided by the awesome SL staff and community. Thanks again!
Hi I am having the same problem, we have built courses for a client that are about 20 screens long. They aren't exporting the translation document and we need to be able to translate these courses. We had run a test version when building and it seemed to work fine.
I have done the Storyline repair. I have the course on my computer not on a server, and I have Word open. I can't see anything more I can try.
I am assuming that it is because the course size is may be to big, but if you are going to offer this feature surely it should work!
Hi Lizzie! Thanks for reaching out to our support team (00639421) as well. Looks like we are looking at some intermittent issues with this functionality.
Hi. I'm still having issues with the translation export. The publish to Word works fine. I am on Windows 10, but am not clear on where to make any changes. My boss is anxiously waiting to see this feature in action. I am trying to convince him to purchase Articulate, as I feel it is the tool we need. Let me know of any steps I can take. Thanks.
18 Replies
Hello TM,
I want to confirm that you are working locally as described here. You could try importing this into a new file and see if this helps. Also, you may want to follow the steps here if you continue to see the issue.
Thank you so much ! I followed your steps and finally got it to work. :-)
Thanks Tina for the update and I'm happy to hear things are back to working.
I have the same problem, and importing the original 67MB file into a new story didn't fix it. From the looks of the release notes, It doesn't appear that this issue has been addressed. Any more suggestions? Note that we're using SL2, Update 4 Build 1501.717 and are awaiting approval to adopt the latest version in our environment. Thanks in advance for the help.
Hi Dana! Sorry to hear that you have run into this issue as well. Most of the issues have been specific to user environments, but the issue has been reported to our QA Team as well. Not sure if your IT would have to be involved, but you are welcome to see if a repair will assist the issue you are experiencing.
On another note, many users report that making sure Word is not open when doing this alleviates the issue as well.
Hi Leslie! I tried the SL repair but it didn't help. Also, I didn't have Word open when I tried to export. I have a feeling that the file size is the problem, since I'm able to export much smaller projects with no issue.
I really appreciate the responsiveness and assistance provided by the awesome SL staff and community. Thanks again!
Thanks for the update Dana. Perhaps it is file specific. I would advise importing into a new file to see if this alleviates your issue.
Hi I am having the same problem, we have built courses for a client that are about 20 screens long. They aren't exporting the translation document and we need to be able to translate these courses. We had run a test version when building and it seemed to work fine.
I have done the Storyline repair. I have the course on my computer not on a server, and I have Word open. I can't see anything more I can try.
I am assuming that it is because the course size is may be to big, but if you are going to offer this feature surely it should work!
Hi Lizzie! The advice shared by others is to not have Word open when conducting the export.
If you need us to take a look at your file, you are welcome to share it here or if you cannot share in the forums, you can share here privately.
Hi Leslie - I tried it with Word open and closed, will send you course privately.
Thank you Lizzie.
Just in case any body else looks up this thread for an answer.
Turns out the translation output feature works on Windows 7, but not on Windows 8 or 10 currently
I can export from Windows 10 just needed to change word security and default app for word docs
Hi Lizzie! Thanks for reaching out to our support team (00639421) as well. Looks like we are looking at some intermittent issues with this functionality.
Phil,
I'm on Windows 10, and not sure how you do the things you describe.
Hi Philip! There is a similar thread here where Phil explained a bit more and there are other users that have shared troubles/solutions as well.
Hi. I'm still having issues with the translation export. The publish to Word works fine. I am on Windows 10, but am not clear on where to make any changes. My boss is anxiously waiting to see this feature in action. I am trying to convince him to purchase Articulate, as I feel it is the tool we need. Let me know of any steps I can take. Thanks.
Hi Philip!
It looks like Ashley has popped in to assist you here as well.
Please note that replying to the forums via e-mail attaches your signature. You are welcome to pop in and edit if needed.
This discussion is closed. You can start a new discussion or contact Articulate Support.