Thank you so much for sharing a screen recording with us! Have you tested the file on a mobile device outside of Preview mode in Storyline 360? If not, do you mind testing the course outside of Storyline 360 on a mobile device to see if the behavior is consistent?
If the trigger still isn't working when viewing the course on a mobile device, we'll want to take a look at the .story file. You can attach it to this discussion or upload it privately in a support case.
I was able to reproduce the same behavior you described, so I'd like to connect you with one of our support engineers. I opened a case on your behalf, and you should hear from our team via e-mail soon.
3 Replies
Hello Luis!
Thank you so much for sharing a screen recording with us! Have you tested the file on a mobile device outside of Preview mode in Storyline 360? If not, do you mind testing the course outside of Storyline 360 on a mobile device to see if the behavior is consistent?
If the trigger still isn't working when viewing the course on a mobile device, we'll want to take a look at the .story file. You can attach it to this discussion or upload it privately in a support case.
Hello,
Yes i found this error after publishing it. i only record it in preview to explain it better.
I am put a .story in the attach.
Thank you
Oi, Luis, tudo bem?
Thank you for sharing your .story file!
I was able to reproduce the same behavior you described, so I'd like to connect you with one of our support engineers. I opened a case on your behalf, and you should hear from our team via e-mail soon.
Tenha um ótimo dia!