Thanks for reaching out to us and for starting a Support case! It looks like Anna saw the same issue you saw and reported it as a possible software bug. We tried all kinds of workarounds, but so far we haven't had success. I'm sorry you ran into this problem -- if we do find a new workaround for you, we promise to let you know!
Still, if some of the great heroes here can help with a creative way to workaround, it will help me. Support takes time when it's a bug, and I don't have time.
I tried a few different things but the last one worked. Created an identical rectangle called rectangle - lorem overlaywith the blue highlight on the word. Have this sitting on top of the original rectangle in initial state of hidden. Then on the layer trigger the original rectangle to hidden and the overlay rectangle to normal.
Wow – thanks for sharing this creative solution, Wendy! I'm going to share it in the bug's report so we can explore this avenue.🌟
Hello, Shevi! I'm glad to hear Wendy's method helped your project, and we promise to keep you posted here as well as in your case on any changes to this bug. As always, don't hesitate to reach out if you have any other questions!
I have also lost trigger and variable functionality for buttons within a Q&A scenario that (are supposed to) become hidden if the slide they link to has already been visited. Literally worked one day, didn't the next.
While I appreciate Wendy's solution to Shevi's problem this is more of a work around than a solution. Doing this in a case with multiple buttons is time consuming. And what if the triggers for those "overlay" boxes stop working?
Scenarios are an E-Learning norm and immersive ones can have many variables/triggers, having these features just "stop working" is simply not acceptable.
This issue happens in Storyline 2, but it's resolved in Storyline 360. It looks like you're using Storyline 360, so I'd like to find out more about what you're experiencing.
It would even be more helpful if we can take a look at your project file to investigate what's happening. We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!
Unfortunately training development waits for no one and we made changes to the presentation to remove the problematic triggers, so I do not have a project file that does not work.
The main issue seemed to be the "hide button" triggers we were using. We created a non-linear scenario that had multiple routes of progression. We were using a "Slide visited" true/false variable that would trigger certain buttons to be hidden if they led to a slide that had already been viewed. The functionality seemed to work fine, then simply stopped working. When we switched the trigger to be a "disabled" state for the buttons it fixed the issue. I have had seemingly random issues with the "hide" trigger before and to me this seems to be the main issue.
Thanks for reaching out, and I'm sorry you're facing this!
What version of Storyline are you using? Click on the Help tab, then About Storyline.
Also, would you mind sharing the .story file so we can try to find the culprit? You can share the project privately by using this upload link, and we'll delete it after troubleshooting!
I have had this problem come up in a program that I have been working on for a few months and just today it started to glitch and not play triggers. Also found that some of the motion animations reset to a .1 second animation instead of 2.0.
With some trial and error I did fix the problem. I locked all the layers (Background, imagery and text) that did not include triggers or motion animations and it has fixed the problem. Everything is running smoothly again.
After some more testing and messing around the problem seems to be in rise360 because when I preview the file after I publish it it runs without any problems.
Looks like you've done a lot of testing already, so let us lend a hand! Is it possible to share your file in this discussion? You can send it privately here if you prefer. We'll reach out shortly after we hear from you!
19 Replies
Hi Shevi,
Thanks for reaching out to us and for starting a Support case! It looks like Anna saw the same issue you saw and reported it as a possible software bug. We tried all kinds of workarounds, but so far we haven't had success. I'm sorry you ran into this problem -- if we do find a new workaround for you, we promise to let you know!
Thanks Alyssa.
Still, if some of the great heroes here can help with a creative way to workaround, it will help me. Support takes time when it's a bug, and I don't have time.
Someone?
Thanks
HI Shevi
see if this works for you - I've published and uploaded to Scormcloud and it's working as I think you want --->here is Peek Video
Thanks Wendy- it does work!. Can you tell me what you did? I need to update the bigger project I'm working on.
Great Shevi
I tried a few different things but the last one worked. Created an identical rectangle called rectangle - lorem overlay with the blue highlight on the word. Have this sitting on top of the original rectangle in initial state of hidden. Then on the layer trigger the original rectangle to hidden and the overlay rectangle to normal.
Hope that helps.
Thanks Wendy! Highly appreciated! You saved me:)
Wow – thanks for sharing this creative solution, Wendy! I'm going to share it in the bug's report so we can explore this avenue.🌟
Hello, Shevi! I'm glad to hear Wendy's method helped your project, and we promise to keep you posted here as well as in your case on any changes to this bug. As always, don't hesitate to reach out if you have any other questions!
I have also lost trigger and variable functionality for buttons within a Q&A scenario that (are supposed to) become hidden if the slide they link to has already been visited. Literally worked one day, didn't the next.
While I appreciate Wendy's solution to Shevi's problem this is more of a work around than a solution. Doing this in a case with multiple buttons is time consuming. And what if the triggers for those "overlay" boxes stop working?
Scenarios are an E-Learning norm and immersive ones can have many variables/triggers, having these features just "stop working" is simply not acceptable.
I agree. This basic issue has to be defined as urgent for IT to solve.
Hi Christopher,
This issue happens in Storyline 2, but it's resolved in Storyline 360. It looks like you're using Storyline 360, so I'd like to find out more about what you're experiencing.
It would even be more helpful if we can take a look at your project file to investigate what's happening. We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!
Hi Alyssa
Unfortunately training development waits for no one and we made changes to the presentation to remove the problematic triggers, so I do not have a project file that does not work.
The main issue seemed to be the "hide button" triggers we were using. We created a non-linear scenario that had multiple routes of progression. We were using a "Slide visited" true/false variable that would trigger certain buttons to be hidden if they led to a slide that had already been viewed. The functionality seemed to work fine, then simply stopped working. When we switched the trigger to be a "disabled" state for the buttons it fixed the issue. I have had seemingly random issues with the "hide" trigger before and to me this seems to be the main issue.
Wish I could be of more help.
Thanks for that context, Christopher. We'll investigate what's going on here, and if you happen to run into this again, please be sure to reach out.
I am experiencing this problem today. The trigger was working all day and suddenly has stopped.
Hi Nancy,
Thanks for reaching out, and I'm sorry you're facing this!
What version of Storyline are you using? Click on the Help tab, then About Storyline.
Also, would you mind sharing the .story file so we can try to find the culprit? You can share the project privately by using this upload link, and we'll delete it after troubleshooting!
I have had this problem come up in a program that I have been working on for a few months and just today it started to glitch and not play triggers. Also found that some of the motion animations reset to a .1 second animation instead of 2.0.
With some trial and error I did fix the problem. I locked all the layers (Background, imagery and text) that did not include triggers or motion animations and it has fixed the problem. Everything is running smoothly again.
No sorry. This has happened again just after I thought it fixed itself. Changed the first couple of slides but then the last one was broken.
After some more testing and messing around the problem seems to be in rise360 because when I preview the file after I publish it it runs without any problems.
Files seem to be fine in review 360 but then freeze or pause when inserted into rise
Hey there Russell!
Looks like you've done a lot of testing already, so let us lend a hand! Is it possible to share your file in this discussion? You can send it privately here if you prefer. We'll reach out shortly after we hear from you!