Trigger works only on slide preview

Do you want to share the .story file - happy to take a look for you

Good morning, Wendy!

Thanks for the reply. I've uploaded a section of my file. Hopefully, its just a configuration that I've missed.

Thanks for checking!!

Hi Vicki

have had a play and I can't get it to work either.  It's interesting that it shows up in the timeline as recorded as opposed to the other audio that is working shows up as a sound wave.

I tried copying and pasting from the last slide where it is working to the other slides but that didn't work either.

I even created a new file and imported your slides in - that didn't work either.

Have you tried deleting and re-adding the original audio clip to each slide?

Sorry I couldn't be more help

Hi Wendy.

Well, I tried deleting and re-inserting the sound file. But that didn't work either.

Any idea how I can get one of the Articulate folks to take a look?

Hi Vicki,

Look at your trigger order - it's set to jump to the next slide when the user clicks, so the audio  never has a chance to play. If you adjust that using the up and down carrots - you'll want the play media trigger first. 

Also, here is how triggers will execute - and you can always get our team here in the forums (we read through all posts, so it may be a bit!) or connect with our support team. 

Hi Ashley! Thanks so much for the reply.

I've tried changing the order of the triggers, and it still doesn't work.

AAUUUGGHHH!!!!

Hi Vicki

forgot to mention I tried trigger reorder as well and it didn't work