Triggers Not Working - Please Help!

May 19, 2020

Audrey Valdez
By Audrey Valdez

Hello!

We have a course that is exploratory in nature.  Once the learner explores each required section, they can move to the next required sections.  We have the triggers set up to change to the "Completed" state once selected and another trigger to move to the next section after all of the buttons have gone through the state change to "Completed."

We're having problems with the triggers moving to the "Completed" stage and changing AND getting the learner to the next section after all of the buttons in the current section are marked as "Completed."

Side note, we've recently changed the trigger states to "completed" after reading about "visited" not always working with complex courses.  These triggers are on slides 1.3 (Exit Layer), 2.6 (Organizational Culture), 3.1 (Org Chart), and 4.1 (Need to Know) Please help us!

8 Replies
Wendy Farmer
almost 4 years ago05/19/20 at 7:22 pm (UTC)

Hi Audrey

trigger order is very important...on slide 2.6 you have the jump to trigger before you adjust the variable trigger so the variable never changes to True...so where ever you have used this 'variable = true' will never work.

Check each of the three variable triggers and re-order them above the Jump to slide trigger on slides 2.6, 3.1 and 4.1

On the main slide you would then use the triggers

Change state of welcome to completed when timeline starts on the main slide on condition 'welcome' = true

Change state of organisational culture to completed when timeline starts on the main slide on condition 'organisation' = true

Change state of Need to know to completed when timeline starts on the main slide on condition 'need to know' = true

There may be a few extra tweaks but see how you go with those changes and we can take another look.

Audrey Valdez
almost 4 years ago05/19/20 at 8:47 pm (UTC)

Hi Wendy,

Thanks for the feedback.  I went in and made those suggested edits and tried to go through the course again.  On the main slide, 1.3, after all of the buttons have been "completed" and the states changed, and the variables changed, the slide is still not moving to the Exit Course slide. 

Once we get this piece, I'm confident we can alter slides 2.6, 3.1, and 4.1 in the same fashion.  Currently, we don't have a way for the user to move forward once all of the buttons in each scene have been "completed/visited."

Thank you SO much for you continued support and assistance with this! We are excited to be able to finally release an online training module for the state.

Wendy Farmer
almost 4 years ago05/19/20 at 9:40 pm (UTC)

Audrey

how it should work:

  1. on the last slide (or hub slide) of each scene a trigger to change that section variable to True when the timeline starts - make sure that trigger is above the jump to slide.

on the main menu slide 

2. change state of welcome to completed when timeline starts on condition 'welcome' variable = true ( this is the variable that has been changed in point 1) - repeat for organisation and need to know,

3. Final trigger will be jump to exit slide when user clicks next on condition welcome = true AND organisation = true AND needtoknow = true.

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