I'm having an issue with a few of my slides at the moment in a project I'm working on and am wondering if there is a document anywhere on troubleshooting triggers.
The issue I'm having is happening on 4 slides which were duplicated from another. 5 that were duplicated work fine and identically but these other 4 do not. All triggers are set up in the exact same way and I've troubleshooted as much as I can to my own knowledge but have not been able to solve the issue.
I have gone over this so many times and cant seem to see a difference between them yet they function differently. 1.3., 1.6, 1.7, 1.8, 1.9, 1.10, 1.11 & 1.12 work as expected yet 1.5, 1.4, 1.13 & 1.14 don't work as all the others do :(
Can you please specify what you mean by function differently and work as expected?
Here's what I see:
All slides have the triggers on the base that show the Overused layer
Slides 3, 4, and 13 have triggers on all layers that allow you to show any of the Overused, Unskilled, and Remedies layers in any order repeatedly after you click on the base.
Slide 14 has triggers on the layers that allow you to show the Unskilled and Remedies layers once after you reach the Overused or Unskilled layer, but not move from Remedies to any other layer.
Slide 12 has triggers on the layers that allow you to show only the Remedies layer once you reach the Overused layer, and no others once you reach Remedies.
Slides 5, 6, 7, 8, 9, 10, and 11 do not have triggers on the layers that allow you to show any other layer.
As Leslie said, the layers are missing the triggers to show each other.
I see the same on my end but when I preview the scene the slides mentioned above are interactive even though no triggers show. When the Unskilled, Overuse and Remedies cards are clicked on they reveal their layer. Yet on the Informing and other slides where there are triggers displayed they don't interact past clicking on the base layer.
I'm sorry; as I read my post I can see I was unclear in what I wrote.
I'm not describing the existence of the triggers, I'm describing the functionality of the slides. So when I say "slides have triggers that ..." what I should have said is that when I preview and click on the slides, these are the actions that happen.
I'm not saying I looked for all the triggers, I'm saying I previewed and reported the actions of the slides.
Now that I look back, I see on slide 5, for example, that the Unskilled and Remedies layers have their triggers, but the Overused layer does not. They would work if you could get to them, but without the triggers on Overused, you cannot.
Hey everyone. Thank you for your prompt responses.
Leslie thanks for the video. This worked for me because I wasn't seeing what you're seeing. I've just re-installed the software and I now can. Maybe I just had a little bug to squish.
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If you can attach your .story file here, someone can take a look at it and maybe see what is wrong.
Hey. Have attached it now. Thanks.
Hi Carla!
Thanks for sharing the file and allowing us a peek.
The triggers to show the other layers are not present on the layers.
Check out slide 1.4 and compare to the ones that are not working as intended and you'll find the missing triggers.
Hope that helps :)
Hi Leslie,
I have gone over this so many times and cant seem to see a difference between them yet they function differently. 1.3., 1.6, 1.7, 1.8, 1.9, 1.10, 1.11 & 1.12 work as expected yet 1.5, 1.4, 1.13 & 1.14 don't work as all the others do :(
Carla,
Can you please specify what you mean by function differently and work as expected?
Here's what I see:
All slides have the triggers on the base that show the Overused layer
Slides 3, 4, and 13 have triggers on all layers that allow you to show any of the Overused, Unskilled, and Remedies layers in any order repeatedly after you click on the base.
Slide 14 has triggers on the layers that allow you to show the Unskilled and Remedies layers once after you reach the Overused or Unskilled layer, but not move from Remedies to any other layer.
Slide 12 has triggers on the layers that allow you to show only the Remedies layer once you reach the Overused layer, and no others once you reach Remedies.
Slides 5, 6, 7, 8, 9, 10, and 11 do not have triggers on the layers that allow you to show any other layer.
As Leslie said, the layers are missing the triggers to show each other.
Hey Walt,
I see the same on my end but when I preview the scene the slides mentioned above are interactive even though no triggers show. When the Unskilled, Overuse and Remedies cards are clicked on they reveal their layer. Yet on the Informing and other slides where there are triggers displayed they don't interact past clicking on the base layer.
Hope this makes sense?
I'm sorry; as I read my post I can see I was unclear in what I wrote.
I'm not describing the existence of the triggers, I'm describing the functionality of the slides. So when I say "slides have triggers that ..." what I should have said is that when I preview and click on the slides, these are the actions that happen.
I'm not saying I looked for all the triggers, I'm saying I previewed and reported the actions of the slides.
Now that I look back, I see on slide 5, for example, that the Unskilled and Remedies layers have their triggers, but the Overused layer does not. They would work if you could get to them, but without the triggers on Overused, you cannot.
Hey Carla,
I did a quick recording to explain what I'm seeing. I think that may be helpful.
Take a look here.
Hey everyone. Thank you for your prompt responses.
Leslie thanks for the video. This worked for me because I wasn't seeing what you're seeing. I've just re-installed the software and I now can. Maybe I just had a little bug to squish.
All is working fine now. Thanks again!
I'm so glad Carla! Thanks for the update :)
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