Forum Discussion

NoraAion-adac67's avatar
NoraAion-adac67
Community Member
4 years ago

Try Again Issue

I have a few default multiple response quiz slides in Storyline 360. They all work as expected when previewed as a slide, but when previewing as a scene or published to either Review 360 or for an LMS, 2 of the 3 try again slides do not give me the try again layer, just immediately to the incorrect layer. My design is correct, and again, one works as designed. Any ideas? Thank you.

storyline 360
  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    4 years ago

    Hi Nora!

    I'm happy to help! The Try Again layer appears if you have more than 1 attempt. Do you have multiple attempts on each question slide?

    If so, it would be helpful to take a look at your project to see what might be interfering. You can either attach the .story file to this discussion or share it privately in a support case.

  • MelissaStajcar's avatar
    MelissaStajcar
    Community Member
    4 years ago

    Hi 

    This is happening to me too.

    It seems to work fine when I preview in Storyline, but when I look at it in Review 360 the Try Again layer immediately shows up.

    This isnt a question slide, its a hotspot that they have to click on.

    Any ideas how to fix this?

     

  • MariaCS's avatar
    MariaCS
    Staff
    4 years ago

    Hi, Melissa.

    Thank you for reaching out!

    I'm happy to take a look at what's going on with your project. Are you comfortable sharing a sample .story file either publicly here or privately through a support case?

    • MelissaStajcar's avatar
      MelissaStajcar
      Community Member
      4 years ago

      Hi Maria. I opened a case - We’ve opened case number 02965418 for you.

      thank you

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    4 years ago

    Thanks, Melissa. I'm glad that you're able to work directly with Matthew. You're in great hands!