Try mode, step-by-step won't load


I have been trying to insert a recording I have done simulation some software. This has been recorded and saved within SL 360. When I go to Slides>Record Screen and try to insert the video from the library I cannot get the Try mode to work if I want the step-by-step option. It looks like it is loading but then never appears in the file (see pic).

I can get it to load on a single screen or as test mode but just not the try option that I really need. Is this a known bug or is there any way to get around this? 

I have an urgent job to get out today that I need this tool for :( Otherwise it is going to have to be mocked up using a LOT of screenshots and triggers. Eek

Thank you, 



1 Reply
Alyssa Gomez

Hi there Helen! 

Yikes, we definitely don't want you creating your own Try Mode slides by hand! Let's see what we can do to help.

First, let's do a fresh installation of Storyline 360. Then if you're still getting stuck, share your file with our team here. We'll do some further testing and let you know what we find!