If you're not able to see the Storyline tutorials on the Storyline start page, you'll want to follow the steps outlined below.
To correct this issue:
Ensure that you have an Internet connection. After re-establishing your Internet connection, press F5 to refresh the start screen, or close and reopen Storyline.
If you're behind a proxy server, click the round Articulate button in the upper left corner, and click Storyline Options. Then add your proxy server settings where indicated.
If your firewall is blocking access to the Storyline start page, ask your IT staff for assistance.
For the tutorials within the community, you'll want to ensure your Flash player is up to date, as they're all embedded web videos.
If you're not able to see the Storyline tutorials on the Storyline start page, you'll want to follow the steps outlined below.
To correct this issue:
Ensure that you have an Internet connection. After re-establishing your Internet connection, press F5 to refresh the start screen, or close and reopen Storyline.
If you're behind a proxy server, click the round Articulate button in the upper left corner, and click Storyline Options. Then add your proxy server settings where indicated.
If your firewall is blocking access to the Storyline start page, ask your IT staff for assistance.
For the tutorials within the community, you'll want to ensure your Flash player is up to date, as they're all embedded web videos.
Do you have the server addresses that are used to check for updates and the tutorials?
2. Our activation URL and Port are activation.articulate.com and 443, respectively.
3. Studio and Storyline check for updates on a PHP page within www.articulate.com/products/upgrades/. This PHP page varies based on the product and version that is installed. This check occurs via Port 80.
If an update is available and the user clicks "Yes" in response to the "Would you like to view updates now?" prompt, Storyline opens the default Internet browser to a PHP page within www.articulate.com/products/. This PHP page varies based on the product and version that is installed, and the browser communicates via Port 80.
Feel free to let us know if you need anything else!
Sorry I think there is some confusion as to my issue. I am not having any trouble with Storyline. My issue is that the tutorials do not show up for me when I go the relevant pages. I'm attaching a screenshot of what I see when I try to launch a tutorial.
9 Replies
Hi Sarah,
Are you referring to the tutorials linked here? Or from the Storyline start page?
Hi Ashley,
It was the first link I was looking at. I tried the second link aslo and that is also blank.
Hi Sarah,
If you're not able to see the Storyline tutorials on the Storyline start page, you'll want to follow the steps outlined below.
To correct this issue:
For the tutorials within the community, you'll want to ensure your Flash player is up to date, as they're all embedded web videos.
Do you have the server addresses that are used to check for updates and the tutorials?
Do you have the server addresses that are used to check for updates and the tutorials?
Hi Keith and Sarah,
Storyline actually hits 3 locations at launch:
1. Our current home screen calls http://www.articulate.com/ipc/SL113/en/startpage, which redirects to an Amazon Web Services page: http://articulate.storyline.s3.amazonaws.com/startpage/1.0.13/en/startpage.html The specific page tends to change with each Storyline update, but the domain should stay constant.
2. Our activation URL and Port are activation.articulate.com and 443, respectively.
3. Studio and Storyline check for updates on a PHP page within www.articulate.com/products/upgrades/. This PHP page varies based on the product and version that is installed. This check occurs via Port 80.
If an update is available and the user clicks "Yes" in response to the "Would you like to view updates now?" prompt, Storyline opens the default Internet browser to a PHP page within www.articulate.com/products/. This PHP page varies based on the product and version that is installed, and the browser communicates via Port 80.
Feel free to let us know if you need anything else!
Hi Ashley,
Sorry I think there is some confusion as to my issue. I am not having any trouble with Storyline. My issue is that the tutorials do not show up for me when I go the relevant pages. I'm attaching a screenshot of what I see when I try to launch a tutorial.
Hi Sarah! One other option that might work is to download this Storyline User Manual in PDF format. It has the Storyline tutorials embedded in it.
http://www.articulate.com/support/storyline/articulate-storyline-pdf-user-manual
Let me know if you have trouble accessing that and we'll get it to you another way.
Great!! That's perfect. Thanks for your help.
This discussion is closed. You can start a new discussion or contact Articulate Support.