Unable to download Affinity

Feb 16, 2019

I'm using Storyline 360. I can download any template except Affinity. When I try to insert a slide from the Affinity template, I get this progress bar that does nothing.

I can download quickly any other template, without this "Downloading Template" window even appearing on my screen.

Anybody else have this problem?

5 Replies
Katie Riggio

Sorry for the trouble, JC. I'd like to help look into this for you!

I just ran a test on Storyline 360, Update 24, where I'm able to insert a slide from the Affinity template successfully.

I've seen a few folks sort this issue by enabling the network endpoints and ports listed here, but it is strange that this only affects the Affinity template. If you're still at this roadblock today, I would recommend reaching out to our Support team. They'll do a deep dive on your diagnostic logs and let you know what they find.

Click here to open a case, and be sure to let me know your case number so I can follow along!

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