Unable to download Affinity
Feb 16, 2019
By
JC Blanchard
I'm using Storyline 360. I can download any template except Affinity. When I try to insert a slide from the Affinity template, I get this progress bar that does nothing.
I can download quickly any other template, without this "Downloading Template" window even appearing on my screen.
Anybody else have this problem?
5 Replies
Sorry for the trouble, JC. I'd like to help look into this for you!
I just ran a test on Storyline 360, Update 24, where I'm able to insert a slide from the Affinity template successfully.
I've seen a few folks sort this issue by enabling the network endpoints and ports listed here, but it is strange that this only affects the Affinity template. If you're still at this roadblock today, I would recommend reaching out to our Support team. They'll do a deep dive on your diagnostic logs and let you know what they find.
Click here to open a case, and be sure to let me know your case number so I can follow along!
Hi Katie,
it's working today! Thanks.
Hey, JC. Thanks for letting me know!
Happy to hear the Affinity template is cooperating. If there's anything else we can help with, we'll be here! 🙂
I do not see an option to download any of the templates (Affinity or otherwise), as a whole, to the templates library. I want the ENTIRE THING, not just a slide here and there. I want all of the styles, slides etc.
Is this not possible?
Thank you,
Kate
See this peek - does this help
https://360.articulate.com/review/content/07e7a17f-c72a-4cf6-9859-8b90d829db75/review
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