Unable to export audio

Mar 27, 2023

Each time I click the "export audio" button, I get an error box instructing me to report the problem. My file are saved to the C drive.

6 Replies
Jose Tansengco

Hello Nicole, 

Sorry to hear that you ran into this snag. 

I'd like to ask a few questions to help clarify your experience. 

If all of your audio files are affected, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!

John Morgan

Hi Nicole,

I understand that Storyline is crashing when designing your course and exporting audio. We are happy to work with you to figure out what's going on. I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.

Thanks for reaching out!