I am trying to jump to a file I attached to my storyline project when the user clicks the button. However, after publishing the project, the file doesn't open.
The file path is C:\\Users\\UserID\\Desktop\\Documents\\Folder\\Example.pdf
Could it be a firewall issue as to why the file won't open? Is there anything I can do to troubleshoot?
The way you've listed it, only the computer the file is saved on would be able to open it. So anyone on a different computer would be unable to see the file (since it is mapped to the individual computer's hard drive).
I suggest uploading the file to a shared server. The best option would be to use a webserver and then use a URL address to open the file rather than a file pathname.
3 Replies
Dominique,
The way you've listed it, only the computer the file is saved on would be able to open it. So anyone on a different computer would be unable to see the file (since it is mapped to the individual computer's hard drive).
I suggest uploading the file to a shared server. The best option would be to use a webserver and then use a URL address to open the file rather than a file pathname.
Thanks Josh for the feedback. I'll try that!
Hi Dominique! Just let us know how Josh's suggestion works for you and if you need anything further.
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