1 Reply
Alyssa Gomez

Oh no, Kyle! That's never a good message to see.

Does that error message appear with every file you open with Storyline 2? First, I would recommend that you save your files to your local hard drive, and update your software to the latest version (Update 12). 

If you're still unable to open the file, there may still be a working version of your project in your temp files. Here's a quick Peek at how to find them:

Open this folder in Windows Explorer: %appdata%\Articulate\Storyline

  1. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
  2. Change the file extension of the copy on your desktop from *.tmp to *.story.
  3. Double-click the file to open it in Storyline. 

File corruption can happen, even in the best software, and even if you’re following all the recommended best practices. To be ready if it happens, follow these tips