Unable to Publish Course

Nov 16, 2016

Hi there,

Since last week I'm having a problem to publish my course. I can't publish it in any format. Unable to review the course too. Can I send my working files for Articulate staff to take a look and advice me on the error? I managed to publish the Mandarin language version, but not the English version. I'm using Articulate Storyline 2.

1 Reply
Crystal Horn

Hi there, Atikah!  Can you confirm a few things for me?  When publishing (and saving), are you doing so to your local C: drive?  Publishing can get squirrelly if you're saving those files to a network or shared drive.  Maybe also ensure you have a different file / published output name to avoid any file confusion.  Naming conventions on files by Microsoft is a worthwhile area to investigate (included in the article linked above).

The Preview issue is throwing me, though.  I'd take a look at your Internet Explorer Flash Player version.  You can find that detail here; click the Check Now button in Internet Explorer.  Preview (and some other functions) rely on the Flash Player installation in Internet Explorer.

If those ideas don't resolve it, try a repair of Storyline 2.

And of course, we'd be happy to have a look at your .story file!  You can use the Add Attachment button at the bottom of your reply.

This discussion is closed. You can start a new discussion or contact Articulate Support.