Unable to publish module to the web
Jun 14, 2023
By
Liza Moorman
Hello,
I have a learning module that is primarily comprised of a video with an intro and exit slide. I was trying to publish it to the Web and each time I do so, it either stops soon after beginning saying "an error occurred, and articulate may shut down" (it doesn't shut down) or it will save but the file will be missing the mp.4.
I have other modules in this format which I save today in the same way without issue. This module plays perfectly in preview. I have tried exiting storyline and it continues to happen.
What is going on?
Thanks!
Liza
1 Reply
Hi Liza,
Thanks for reaching out and I'm sorry to hear that you're experiencing this issue! I'm happy to help troubleshoot and have a few clarifying questions to start.
Since other modules are working as expected, this leads me to believe the issue is specific to this course. Are you willing to share your .story file with us so we can take a closer look? You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!