I have just set up my account on the Articulate storyline and I am able to sign -in on the Web. I downloaded a trial version of the Articulate Storyline app on my Windows 10 HP laptop. However I am UNABLE to sign in to the app.
I keep getting the sign in email and password authentication boxes. There is no error msg.
I have checked the following:
-The user name and the password matches ( It has already been re-set, so I am doubly sure that it does match)
- I disabled the Windows firewall as well while attempting to login.
- The system clock of my laptop matches the Indian Standard Time.
Thanks for contacting us to share what you are running into. I took a quick glance and things seem to be in order. You've done a bit of troubleshooting on your own as well, so I've opened a support case on your behalf and shared all of these details.
You should be hearing from one of our support engineers soon to get you back up and running.
Thanks for letting me know, Rajat. I took a look at your case and see where Mark contacted you directly with some additional troubleshooting. I've re-sent that e-mail for you to see if you receive it. It will be from support@articulate.com, so be sure to check any Junk/Spam folders if needed.
3 Replies
Hello Rajat and welcome to E-Learning Heroes :)
Thanks for contacting us to share what you are running into. I took a quick glance and things seem to be in order. You've done a bit of troubleshooting on your own as well, so I've opened a support case on your behalf and shared all of these details.
You should be hearing from one of our support engineers soon to get you back up and running.
Hi Leslie,
I have received an email from your end asking for filling out a suvrey.
However, the login issue as mentioned above persists - unable to login with the Articulate 360 Desktop app.
I am able to login to the Articulate 360 website though.
Mentioning in the system details, if that is of help:
Laptop- HP Pavilion x360 Convertible
OS- WIndows10 (Updated)
A fix is requested as I need to be able to login and start working on Articulate 360 urgently.
Key Concern- I keep getting the sign in email and password authentication boxes. There is no error msg.
Thanks Rajat Kapoor
Thanks for letting me know, Rajat. I took a look at your case and see where Mark contacted you directly with some additional troubleshooting. I've re-sent that e-mail for you to see if you receive it. It will be from support@articulate.com, so be sure to check any Junk/Spam folders if needed.
I'll attach your latest details for Mark as well.
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