Unable to sign -in to the Articulate Storyline Desktop app on windows 10

Hi All,

I  have just set up my account on the Articulate storyline and I am able to sign -in on the Web. I downloaded a trial version of the Articulate Storyline app on my Windows 10 HP laptop.  However I am UNABLE to sign in to the app.

I keep getting the sign in  email  and password authentication  boxes.  There is no error msg.  

I have checked the following:

-The user name and the password matches ( It has already been re-set, so I am doubly sure that it does match) 

- I disabled the Windows firewall as well while attempting to login. 

- The system clock of my laptop matches the Indian Standard Time.

 

3 Replies
Leslie McKerchie

Hello Rajat and welcome to E-Learning Heroes :) 

Thanks for contacting us to share what you are running into. I took a quick glance and things seem to be in order. You've done a bit of troubleshooting on your own as well, so I've opened a support case on your behalf and shared all of these details.

You should be hearing from one of our support engineers soon to get you back up and running.

Rajat Kapoor

Hi Leslie,

I have received an email from your end asking for filling out a suvrey.

However, the login issue as mentioned above persists - unable to login  with the Articulate 360  Desktop app. 

I am able to login to the  Articulate 360 website though.

Mentioning in the system details, if that is of help: 

Laptop- HP Pavilion x360 Convertible 

OS- WIndows10 (Updated)

A fix is requested as I need to be able to login and start working on Articulate 360 urgently.

Key Concern- I keep getting the sign in email and password authentication boxes. There is no error msg.

Thanks                                                                                                                                                                  Rajat Kapoor

Leslie McKerchie

Thanks for letting me know, Rajat. I took a look at your case and see where Mark contacted you directly with some additional troubleshooting. I've re-sent that e-mail for you to see if you receive it. It will be from support@articulate.com, so be sure to check any Junk/Spam folders if needed.

I'll attach your latest details for Mark as well.