Unable to stop media (audio) when page revisited

I'm using Storyline 3 and have attached a file for reference that has had the proprietary information removed.

On page 2 of the attached file, when the learner clicks any of the buttons, she is taken to a page in another scene. From that page, she can click a Close button to return to page 2. Variables set the state of the buttons on page 2 to Visited after the user accesses the relevant page in the other scene.

There is audio on page 2. I don't want that audio to continue to play if the learner clicks one of the buttons on page 2, then clicks Close to return to page 2, but I can't make it stop. I've tried the usual "Stop media when button is in Visited state" method and I've tried "Stop media when variable changes," but neither method works.

Any ideas?


- Jennifer

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