Unhandled exception

Hi Stefan and welcome to E-Learning Heroes!

A simple repair may resolve the issue.  If the unexpected behavior persists after repairing Storyline, you may need to try this troubleshooting.

You can also submit a case if you need assistance from our support team.

I am getting the same issue. My issue started after I added a character to one of the slides and my laptop rebooted automatically. Now I'm getting an exception error. I have already uninstalled and reinstalled SL3 twice but I am still facing the same issue. I have attached the screen grab. 

Sorry you're hitting that, Samta! Good thinking on also opening a case. I'll follow along and share updates here, as needed!

Hi there, I'm getting a "unhandled exception" error as well. I have uninstalled and reinstalled Storyline 3 multiple times and nothing is fixing it. Please help, thank you!

Hi Jennifer,

When are you seeing this error? The message you sent showed mention of Content Library Template which would be specific to Storyline 360. 

Are you seeing this error with one specific Storyline file or when you try to do anything in Storyline? 

Hi Ashley!

Thank you for responding! I'm seeing this error when I try to open Storyline 3. I have uninstalled Storyline 3 (I don't have 360 downloaded) and I've reinstalled Storyline 3 multiple times and this error will not go away when I try to open it. Why would an error for 360 pop up when I don't even have it downloaded and I'm trying to open Storyline 3?

Hi Jennifer,

It's certainly odd to see that error if you never had Storyline 360 installed at all (not even a free trial)! It sounds like you can't open Storyline 3 at all, correct?  I'm going to start a Support case for you so that we can dig in a bit deeper to this issue! 

Keep your eyes out for an email from Support@articulate.com. 

Hi Ashley,

I did have Storyline 360 installed at one point (the free trial) but I never used it. Why would that have any effect on Storyline 3 though? And no, I cannot open SL3 at all. I uninstalled 360 when I uninstalled SL3 the first time. (I uninstalled and reinstalled SL3 multiple times after that).

Thanks.

Thanks for those details, Jennifer!  I see Cleo sent you some steps to try to remove any leftover 360 data.  We'll follow along in your case, too!

Hi Jennifer - just following up here.  It looks like you worked with Cleo who found some possibly related errors on your machine, and you were going to follow up with IT.  Cleo still has your case open, but please let me know if there's anything I can do to help!

Crystal, 

Thank you for your help, Cleo has followed up with me.