When I opened the program on 4/24/18 it indicated there was an updated available. So I downloaded that and updated Storyline 3. Since then importing in PPT has been incredibly slow. It used to take a minute or two, and now I have to basically leave it for an hour before it finishes importing the file in. Its not the file size since the size seems comparable if not smaller than past files I've used. Has anyone had the same issues?
I wish i could but it's proprietary. I supposed one thing i forgot to add was that I imported the PPT in to Storyline3 initially before i made the aforementioned update and it uploaded seamlessly and fast. When i made the update, then it took over an hour. *shrugs* at least it eventually imports.
Not only does it take much longer to import slides now, but the imported slides replace the background with the ppt "default" (that woven canvas-looking texture), and the import process forces powerpoint to open as if I opened a new, blank presentation. I have tried it with multiple powerpoint decks of varying length/file size and they all do the same thing.
I thought I had it solved after successfully importing a test slide from a new document that only had the word "test" on it with the correct background. I copied everything into a new powerpoint document, reformatted it, applied the correct background and saved the new file. I imported it and it did the same thing I first described.
I know Microsoft has pushed out some updates recently to both the Windows OS and Office, perhaps the issue is caused by something Microsoft changed? I have used the same templates for dozens of courses before and they all import fine (aside from the text being resized to 50% of what it should be, even though the source ppt and SL3 story are the same size...).
Do you know what version of Windows and Office you're using? I'm on Windows 10 with Office 2010, so I'd be happy to test out your template too and see how it behaves on my end. Can you share the Powerpoint with me here?
I also updated my Office365 software and Storyine 3 to last version and having the same issues. To import a pptx takes ages. I tried to replicate the problem in my laptop, with a non-articulate last update version but with the last version of PowerPoint and the same problems happened. Sometimes, Storyline starts importing the pptx and suddenly a windows's popup appears saying that "there is a problem with PowerPoint and it needs to be shut down" so I assumed that the problem has to be related with a new minor update from Microsoft side. I am using Windows 10 x64 Enterprise 2016 LTSB Compilation 14393 and PowerPoint version 1803 (compilation 9126.2191 from Office 365 x64).I hope that this information will help.
i am having the same issues. But it gets worse. Spent all day yesterday importing slides form ppt one at a time. very very slow. And now today, sl3 refuses to recognize the same ppts.. Any help would be appreciated
I'm sorry to hear you've run into a similar situation, but let's get a bit more information and we can troubleshoot from there!
First, are you on the latest update of Storyline 3, Update 4? You can check by going to Help -> About Articulate Storyline and you'll see the update number listed there.
Next, what version of Powerpoint are you using? Are you importing these Powerpoints from s place on your local hard drive to a .story file that is also saved and being edited locally?
When's the last time you rebooted Storyline? your computer as a whole?
You mentioned Storyline refusing to recognize them, are you seeing an error message?
Let me know the answers to the above when you can, and that'll help point us in the right direction!
Would you be able to share one of your .ppt files for us to take a look? If you cannot share here in the forums, you are welcome to share privately with our team here.
I'd actually think the opposite would be true, that having the Powerpoint open while you were trying to import could cause issues. I'd love to get a look at one of your Powerpoint files to test it out though!
I've been having the same issue importing PPT using Storyline 360. Right now I'm only importing seven slides and it's taking as long as importing about 50 slides used to take. Importing 50 slides is unbearable. Pretty much have to leave it running all day, which causes issues for getting any other work done.
Hi Danielle! Our team is investigating this issue, and we're collecting some sample projects to better understand why some PowerPoint files are taking a long time to import. Would you be able to share your .ppt with us here for testing?
I don't have any workarounds yet, but I'll be able to keep you posted on any new developments in this discussion.
I'm a new user and I'm testing out Storyline 360. My 1st PPT took forever to import also. Turned all the master bkgds to the basketweave photo bkg. I checked the original PPT and the master bkg had the bkg FILL as a picture. I changed it to import a picture on the master. That worked a little faster, but it also turned individual pngs to basketweave pattern photo on individual slides. I had to copy and paste into Storyline and just match slide by slide to make sure everything was correct.
Submitted. Hopefully this can be solved soon. We have quite a few customer who build out their own PPTs that we need to import, so this has become a pretty big roadblock.
Thanks, Danielle. I see Jonathan has been assigned to your case and will be in touch as he tests your file. Keep your eyes out for an email from Support@articulate.com
I don't mean to hijack this thread but i'm noticing an incredible overall slowdown of SL3 since the recent update. Adjusting image sizes, moving an image or just moving assets from one layer to another is incredibly slow. I've tried rebooting my computer but still no go. I have not updated office recently. Only thing i've updated is SL. This is acting very much like a memory leak issue.
I'm 4 slides in of a 15 slide project. All slides have audio imported and only 4 slides have multiple images inserted at this point. My image files are very small in size. All under 300k. Audio files are wav files but ive done projects in the past with a lot more audio then this project and never had an issue until last weeks update.
I'll second that, Graham. The overall speed of the program has absolutely slowed down in the last few months, and I'm in 360. Even in my smaller projects I'm seeing issues with speed when I do pretty much anything.
I know one of the recent releases said they addressed a memory issue, but I haven't seen much improvement.
We did fix an issue specific to a low memory available error, but we're still working on the overall performance issues that a number of users have shared they ran into. We'll keep you posted here as we have more info on that - our team is still digging into this and testing various behaviors!
That's great to hear Ashley. I did a bit more testing at my end and did find the main area where I see a drastic slowdown is when i'm working on layers. Base layers seen to be fine for me. Not sure what Danielle is noticing at her end. Hope this helps in anyway.
29 Replies
Hey Alex,
Sorry you're getting stuck waiting for an import! I know it's frustrating to wait so long for something that used to take no time at all.
Mind if we take a closer look at the PPTX file you're trying to import? You can send it along right here. Thanks!
I wish i could but it's proprietary. I supposed one thing i forgot to add was that I imported the PPT in to Storyline3 initially before i made the aforementioned update and it uploaded seamlessly and fast. When i made the update, then it took over an hour. *shrugs* at least it eventually imports.
Totally understand, Alex. Have you tried making a quick sample PPTX file to import? If so, does the sample file take hours as well?
The goal is to narrow down whether any PowerPoint file imports slowly, or just this one in particular.
I am having the same issue, but there's more.
Not only does it take much longer to import slides now, but the imported slides replace the background with the ppt "default" (that woven canvas-looking texture), and the import process forces powerpoint to open as if I opened a new, blank presentation. I have tried it with multiple powerpoint decks of varying length/file size and they all do the same thing.
I thought I had it solved after successfully importing a test slide from a new document that only had the word "test" on it with the correct background. I copied everything into a new powerpoint document, reformatted it, applied the correct background and saved the new file. I imported it and it did the same thing I first described.
I know Microsoft has pushed out some updates recently to both the Windows OS and Office, perhaps the issue is caused by something Microsoft changed? I have used the same templates for dozens of courses before and they all import fine (aside from the text being resized to 50% of what it should be, even though the source ppt and SL3 story are the same size...).
Hi Kyle,
Do you know what version of Windows and Office you're using? I'm on Windows 10 with Office 2010, so I'd be happy to test out your template too and see how it behaves on my end. Can you share the Powerpoint with me here?
Hello everyone,
I also updated my Office365 software and Storyine 3 to last version and having the same issues. To import a pptx takes ages. I tried to replicate the problem in my laptop, with a non-articulate last update version but with the last version of PowerPoint and the same problems happened. Sometimes, Storyline starts importing the pptx and suddenly a windows's popup appears saying that "there is a problem with PowerPoint and it needs to be shut down" so I assumed that the problem has to be related with a new minor update from Microsoft side. I am using Windows 10 x64 Enterprise 2016 LTSB Compilation 14393 and PowerPoint version 1803 (compilation 9126.2191 from Office 365 x64).I hope that this information will help.
Hey Jose and welcome to E-Learning Heroes :)
Thanks for sharing some additional information with us. Would you be able to share one of your problematic .ppt files for us to take a look as well?
i am having the same issues. But it gets worse. Spent all day yesterday importing slides form ppt one at a time. very very slow. And now today, sl3 refuses to recognize the same ppts.. Any help would be appreciated
Hi SK Epic,
I'm sorry to hear you've run into a similar situation, but let's get a bit more information and we can troubleshoot from there!
First, are you on the latest update of Storyline 3, Update 4? You can check by going to Help -> About Articulate Storyline and you'll see the update number listed there.
Next, what version of Powerpoint are you using? Are you importing these Powerpoints from s place on your local hard drive to a .story file that is also saved and being edited locally?
When's the last time you rebooted Storyline? your computer as a whole?
You mentioned Storyline refusing to recognize them, are you seeing an error message?
Let me know the answers to the above when you can, and that'll help point us in the right direction!
Hi Sk Epic,
Would you be able to share one of your .ppt files for us to take a look? If you cannot share here in the forums, you are welcome to share privately with our team here.
Had same issue. Found that screens import properly if powerpoint application is open when importing into storyline.
Hi Cory,
I'd actually think the opposite would be true, that having the Powerpoint open while you were trying to import could cause issues. I'd love to get a look at one of your Powerpoint files to test it out though!
I've been having the same issue importing PPT using Storyline 360. Right now I'm only importing seven slides and it's taking as long as importing about 50 slides used to take. Importing 50 slides is unbearable. Pretty much have to leave it running all day, which causes issues for getting any other work done.
Hi Danielle! Our team is investigating this issue, and we're collecting some sample projects to better understand why some PowerPoint files are taking a long time to import. Would you be able to share your .ppt with us here for testing?
I don't have any workarounds yet, but I'll be able to keep you posted on any new developments in this discussion.
Danielle, if you can also share what version of PowerPoint you're using, that will be helpful as well. Thanks!
I'm running PPT 365 version 1804.
I can't share the file publicly, I can share it through a private link.
I'm a new user and I'm testing out Storyline 360. My 1st PPT took forever to import also. Turned all the master bkgds to the basketweave photo bkg. I checked the original PPT and the master bkg had the bkg FILL as a picture. I changed it to import a picture on the master. That worked a little faster, but it also turned individual pngs to basketweave pattern photo on individual slides.
I had to copy and paste into Storyline and just match slide by slide to make sure everything was correct.
Hi Danielle,
Absolutely - you can upload it to us here.
Jeannette, sorry you ran into such trouble too! I'd love for our team to take a look at your file as well. Just let us know if you can upload there.
Submitted. Hopefully this can be solved soon. We have quite a few customer who build out their own PPTs that we need to import, so this has become a pretty big roadblock.
Thanks Danielle. I see that your case has been submitted and you should be hearing from someone soon.
Thanks, Danielle. I see Jonathan has been assigned to your case and will be in touch as he tests your file. Keep your eyes out for an email from Support@articulate.com
I don't mean to hijack this thread but i'm noticing an incredible overall slowdown of SL3 since the recent update. Adjusting image sizes, moving an image or just moving assets from one layer to another is incredibly slow. I've tried rebooting my computer but still no go. I have not updated office recently. Only thing i've updated is SL. This is acting very much like a memory leak issue.
I'm 4 slides in of a 15 slide project. All slides have audio imported and only 4 slides have multiple images inserted at this point. My image files are very small in size. All under 300k. Audio files are wav files but ive done projects in the past with a lot more audio then this project and never had an issue until last weeks update.
Hope this helps. Something is us somewhere.
Graham
I'll second that, Graham. The overall speed of the program has absolutely slowed down in the last few months, and I'm in 360. Even in my smaller projects I'm seeing issues with speed when I do pretty much anything.
I know one of the recent releases said they addressed a memory issue, but I haven't seen much improvement.
Hi Danielle and Graham,
We did fix an issue specific to a low memory available error, but we're still working on the overall performance issues that a number of users have shared they ran into. We'll keep you posted here as we have more info on that - our team is still digging into this and testing various behaviors!
That's great to hear Ashley. I did a bit more testing at my end and did find the main area where I see a drastic slowdown is when i'm working on layers. Base layers seen to be fine for me. Not sure what Danielle is noticing at her end. Hope this helps in anyway.
G
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