URGENT : No Audio in published version in Storyline

Jul 31, 2017


I am facing this issue since last update. After i updated my story file, there is no audio in the published version but it comes in the Preview mode.

Please help.

26 Replies
Ashley Terwilliger-Pollard

Hi John,

I took a look at Parul's case and Alyssa was able to successfully publish his file and hear the audio. She recommended the following next steps for Parul:

  • Check that you're using the latest update of Storyline 360  (you'd want to use the latest update of Storyline 2, Update 12)
  • Publish content locally and upload to the intended publish environment for testing. If you aren't ready to put on your own website, you can upload to Tempshare.
  • Double check that you're using a supported browser, and on your mobile device that the mute button is not on 

If you'd like us to take a look at your project file, we're happy to! Upload here using the Add Attachment button. 

John Louden


Your project will play just fine because all of the mp3 files look good.  We have rebuilt our courses again and they are getting better but for this output we will still have one scene that will not play.  I have attached a screen shot.  This is happening on multiple computers and we are all running SL2 update 12.  It appears that the story file is getting corrupt but we have no way of telling until we look at the published output.  We tried varying the audio compression settings but it did not make any difference.

Rovan Consulting

I seem to be having the same problem with my courses.  Everything was working great, now for some reason when I was publishing the audio files started becoming corrupted and were only 1KB in size and could not be opened with any software. 

I tried a number of things this morning, and what I found was that if I save the story file to somewhere else on my computer, publish as HTML5 only and to a new folder (not where I was publishing before), the audio files published normally.  Because of my clients needs, I now have to go back and re-publish in HTML5 with Flash fall back.  A very laborious process.  If I try to go to that format first, but in a new folder, I still get the corrupted audio.

If anyone has any suggestions that would help me avoid this long process I would appreciate it.

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