We are sending content to our customer as a local Web files for them to run. However the embeded URL's don't appear to be working. I created a test project which when I test locally my additional test URL (google) works fine and the others for their internal site open but obviously can't locate the page. When I put the test project on their machine and click the same links nothing happens - not even my test google link works.
has anyone come across this and/or know of a fix for this?
It sounds like you're probably running up against a security setting on the customers computer that is preventing the hyperlinks from working. This is especially possible if you're publishing your content for Flash, as the Flash Player has a ton of security built in for local playback.
I've sent a CD version to the customer, but having problems emailing the CD file!
In the eLearning there is no error message to say that links are being blocked. I've tried adding URLS as Resources and even linking a PDF with the URL's in it but not even the PDF displays
When you say you're trying to send a CD version, are you creating something like a disc image (.iso) and then trying to send that? If so, you may have better luck using something like a file sharing site (drop box, etc.) or FTP to transfer the file to the client.
When it comes to Flash Player security, you will rarely if ever see an error message stating that the links are being blocked. They just won't work. That's why it's not advisable as a best practice to play flash files locally, but rather from a web server.
We are using drop box and their ITC is trying to access it. This is our first customer deployment using Articulate so I'm really hoping the CD published content links work.
Nozi, do you know if they're actually playing the CD published content back from a CD? That will make a difference in how the Flash Player settings work.
If not, I would recommend burning the files to a CD and test playback that way.
Additionally, I'm not sure why your client is requesting/requiring local playback of the course files, but if they have an Intranet they may be able to upload the files to an internal web server and deliver the content via that method, which would eliminate your Flash Player security issues. Just a thought...
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Hi Nozi, welcome to the community!
I'm sure you've already followed these steps for publishing for CD/DVD or local source, but here they are just in case: http://community.articulate.com/tutorials/products/publishing-a-project-for-cd-or-another-local-source.aspx
It sounds like you're probably running up against a security setting on the customers computer that is preventing the hyperlinks from working. This is especially possible if you're publishing your content for Flash, as the Flash Player has a ton of security built in for local playback.
I've sent a CD version to the customer, but having problems emailing the CD file!
In the eLearning there is no error message to say that links are being blocked. I've tried adding URLS as Resources and even linking a PDF with the URL's in it but not even the PDF displays
When you say you're trying to send a CD version, are you creating something like a disc image (.iso) and then trying to send that? If so, you may have better luck using something like a file sharing site (drop box, etc.) or FTP to transfer the file to the client.
When it comes to Flash Player security, you will rarely if ever see an error message stating that the links are being blocked. They just won't work. That's why it's not advisable as a best practice to play flash files locally, but rather from a web server.
We are using drop box and their ITC is trying to access it. This is our first customer deployment using Articulate so I'm really hoping the CD published content links work.
Response from their ICT for the CD published output:
The links are highlighted of you hover over them and you do get a prompt but they are still inactive, right clicking does not produce any results
Is there another way to get the URL's working
Nozi, do you know if they're actually playing the CD published content back from a CD? That will make a difference in how the Flash Player settings work.
If not, I would recommend burning the files to a CD and test playback that way.
Additionally, I'm not sure why your client is requesting/requiring local playback of the course files, but if they have an Intranet they may be able to upload the files to an internal web server and deliver the content via that method, which would eliminate your Flash Player security issues. Just a thought...
I mentioned the 'are they uploading the files to their webserver' and apparently ther ICT have now fixed the problem
URLS are all working.
Woohoo!!
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